Customer Service & Collections Manager

Are you a customer-focused professional who knows how to balance empathy with accountability?

LeasePoint Funding Group is a fast-growing specialty equipment finance company seeking a Customer Service & Collections Manager to oversee and strengthen our servicing operations. This role focuses on managing customer inquiries, driving account resolution strategies, guiding customers through payment solutions, and ensuring contractual obligations are met — while owning portfolio performance and process improvement initiatives.

This position is ideal for someone who is empathetic, detail-oriented, and confident handling sensitive conversations in a fast-paced, team-oriented start-up setting.

This role offers the opportunity to take ownership of a critical function within a growing financial services company while making a direct impact on both customer experience and portfolio performance.

You’ll oversee customer servicing operations, refine processes, strengthen documentation standards, and gain exposure to portfolio management strategy within a specialty finance company. Your work will be visible and meaningful, supporting long-term customer relationships and business stability, while helping build scalable systems to support future growth.

The Customer Service & Collections Manager plays a critical role in maintaining customer satisfaction while ensuring timely and accurate payment performance across the portfolio. This is a highly visible role that supports customers, internal teams, and overall portfolio health — not simply transactional collections work.

This role is responsible for establishing standards, monitoring risk trends, improving workflows, and ensuring the servicing function operates efficiently and professionally as the company continues to grow.

You’ll oversee a range of customer servicing and collections functions, including:

• Serving as the primary owner of customer service and collections operations
• Acting as an escalation point for complex customer account issues
• Proactively managing delinquent accounts and driving structured resolution strategies
• Monitoring payment activity, aging reports, and overall portfolio performance
• Reviewing and approving account resolutions, payment plans, or settlements as appropriate
• Ensuring accurate documentation, insurance compliance, and lease requirement tracking
• Establishing and maintaining strong workflow and CRM documentation standards
• Identifying delinquency trends or recurring servicing issues and implementing process improvements
• Partnering cross-functionally with Sales, Credit, and Finance to support seamless account management and reporting

This job description is intended to describe the general nature of the role and is not an all-inclusive list of responsibilities. Duties and priorities may evolve as business needs change.

• Gain a full understanding of LeasePoint’s servicing processes and portfolio performance trends
• Evaluate current workflows and implement improvements where needed
• Establish clear servicing standards and documentation practices
• Confidently manage escalated and higher-risk accounts

• Demonstrate measurable improvement in delinquency trends and resolution timelines
• Strengthen portfolio reporting visibility for leadership
• Implement process enhancements that improve efficiency and customer experience
• Position the servicing function for scalable growth as the company expands

• High school diploma or equivalent required;
  Bachelor’s degree preferred
• 5+ years of experience in customer service, collections, or account servicing
• Experience owning processes, driving accountability or leading cross-functional initiatives
• Strong verbal and written communication skills
• Ability to handle sensitive conversations professionally and respectfully
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Comfort working in a fast-paced environment with multiple priorities
• Proficiency with CRM systems and Microsoft Office (Excel, Outlook)
• Ability to work independently while collaborating effectively with internal teams
• Ideal candidate has experience in financial services, lending or leasing

LeasePoint is a growth-focused specialty equipment finance company built on strong relationships and collaborative teamwork. We offer early-career professionals meaningful responsibility, direct exposure to leadership, and the opportunity to grow alongside the business in a supportive, high-performing environment.

Third-party recruiters & staffing agencies:
We are not accepting unsolicited outreach or submissions for this role. Please do not contact us regarding this position.