Universal Banker III - Lakeway, Texas

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full‑service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR, providing exceptional customer service in both transactional and account management roles. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues; seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Knows and ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and can discuss with and enroll customers in self‑service options.
• Teller Duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • Assists in guiding and training new tellers.
  • Allows customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks.
  • Balances transactions daily.
  • Services/balances ATMs.
  • Utilizes the branch capture system.
  • Follows policies and procedures for completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank; also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion, directs customers with difficult problems to other sources for assistance, and treats problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of the financial services offered by the bank.
  • Shows sincere appreciation for each customer’s time and business and gives a business card if not already given.
  • Assures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.
  • Follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• Eighteen months of teller or cash‑handling experience and recommended 3 years of customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Has increased approval limits in approving teller transactions and signing off on checks.
• May have established consumer lending goal.
• Ot…