Onboarding Operations Specialist

Encino Building #2, 5707 Southwest Parkway, Austin, Texas, United States of America •

Austin, TX, USA

Posted Friday, March 6, 2026 at 7:00 AM

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.

Lead with Purpose, partner with Impact.

The Onboarding Operations Specialist reports to the Onboarding Supervisor. You will be a part of the team that is the introductory voice of Kestra Financial and the primary contact for all operational needs of our transitioning clients and their support staff. You will support the operational activities associated with the transition of a new advisor to our organization.

What you’ll do

• Process New Accounts, incoming Transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms
• Answer questions regarding paperwork requirements and the status of new accounts and transfers
• Contact our representative's offices when paperwork is not in good order (NIGO)
• Work with Sales Supervision to resolve paperwork issues
• Organize client files in Laser Fiche so that we have complete client records
• Update account status for terminated reps
• Educate representatives and their assistants on how to use Advisor Complete
• Assist advisors and their staff with questions regarding operational procedures by phone and email queues
• Take approximately 2 to 5 inbound calls per day and respond to approximately 4 to 7 inbound emails per day
• Support department efforts 24-hour processing standards (e.g. cross-train in other areas as asked by manager/supervisor)
• Read and analyze financial reports
• May work overtime due to heavier volumes (especially in December, March and April)
• Maintain a positive environment for our clients.
• Other tasks and projects as assigned by the manager

What You Bring

• 2+ years in brokerage/financial services, banking, operations and client support
• High school diploma/GED required
• Familiarity with fax machines, copiers, and multi-line telephone systems
• Can gain industry-related knowledge
• Customer Service
• Informative presentations and trainings

Certifications.

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values:
Serve, Make it Happen, and One team.

Lead with purpose. Apply now and help shape the future of Kestra.

Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

Encino Building #2, 5707 Southwest Parkway, Austin, Texas, United States of America.