Post Closing Specialist

Under general supervision, the Post Closing Specialist successfully handles Investor and Portfolio loans from funding to completion. This role conducts final audit and review of mortgage loans and ensures they are shipped to the investor or servicer in the proper time frame. This role clears investor stipulations and helps ensure all required time frames are met.

The Post Closing Specialist reports to the Senior Manager, Mortgage Loan Operations.

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures
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We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

• Utilize knowledge and expertise to properly identify type of loan and ensure loan is booked correctly and timely in the portfolio servicing system.
• Track, review, and prioritize the shipment of files based on SLA’s and the expiration of lock commitments.
• Transfer servicing rights.
• Ensure notes are signed and delivered to the investor custodian in a timely manner.
• File and ensure all notes are properly maintained in our portfolio custodian.
• Retrieve and follow procedures for paid-in-full notes from the proper Custodian’s.
• Assist in clearing of investor stipulations expeditiously.
• Ensure proper MERS documentation is completed throughout the process and within proper timelines.
• Upload documents from the title companies into the Loan Origination System (LOS).
• Manage payment of FHA / VA / USDA upfront mortgage insurance/guaranty fees and ensure mortgage insurance is transferred as needed.
• Deliver Notice of Servicing Transfer in time to reasonably assure receipt by the customer, at least fifteen calendar days before the first payment is due.
• Receive, manage, and distribute all final loan documents to the appropriate investor in a timely manner. Follow up with title company on any delayed trailing documents.
• Conduct thorough quality checks to ensure uniform quality and accuracy.
• Proactively find ways to improve process efficiency and/or the quality of results.
• Set up dashboards and workflows in Encompass and Investor Connect to meet SLA’s on investor conditions
• Work as a liaison between multiple Investor account representatives and UFCU Mortgage employees on trailing documents needed.

• Display a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various customers, vendors, and team members.
• Display excellent communication skills and communicate effectively and professionally even under stress and tight deadlines.
• Follow up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries.

• Maintain knowledge of all current, applicable industry standards.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the Mortgage Services departmental goals and work collaboratively with co-workers.
• Effectively manage time and resources.

• Performs other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Maintain strict adherence and compliance to all laws, rules, regulations and…