Center Information and Training Specialist

Position: Center for Information and Training Specialist
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Center for Information and Training Specialist

Job Title:

Program Specialist V

Agency:
Health & Human Services Comm

Department: HHSC & HHS Rate Analysis LTC

Posting Number: 17139

Closing Date: 06/18/2026

Posting Audience:
Internal and External

Occupational Category:
Education Training and Library

Salary Range: $4,523.16 - $7,253.83

Pay Frequency:
Monthly

Salary Group: TEXAS-B-21

Shift: Day

Additional

Shift:

Telework:
Eligible for Telework

Travel:
Up to 5%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Exempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations:

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief

Job Description:

The Center for Information and Training Specialist position performs work for the Chief Financial Officer Area, Provider Finance Department, Long-term Services and Supports (LTSS) section. The Center for Information and Training Specialist provides advanced consultative services and technical assistance work to contracted providers, cost report preparers, internal staff, and external stakeholders in support of LTSS Medicaid and Non-Medicaid rate setting and cost reporting requirements.

The Center for Information and Training Specialist responds to inquiries regarding cost reports and payment rates, PFD related vendor holds; conducts training development for external audiences regarding cost reporting process and requirements; tracks inquiries into the department; ensures communication and outreach are accurate; prepares and maintains cost data collection instruments, detailed instruction manuals and training materials utilized to collect cost data from contracted providers for use in payment;

compiles comments received during hearings for consideration by staff in establishing reimbursement rates, rules, and procedures; and conducts other Provider Finance work as necessary. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement.

ESSENTIAL JOB FUNCTIONS (EJF):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF 1. Communications and Customer Service:
Consults with and responds to providers, cost report preparers and financial examiners via email or phone regarding payment rates, cost reports, attestations for add-on rates, PFD related vendor holds, and other items related to LTSS Provider Finance. Addresses issues or resolves problems or complaints from providers regarding cost reporting, LTSS payment rates and PFD related vendor holds. Educates internal and external audiences regarding LTSS reimbursement rates, cost reporting rules and requirements and the department's policies and procedures.

Communicates to internal and external audiences using general level knowledge of all LTSS reimbursement rate methodologies to provide accurate and informative responses to providers in a timely manner. Provides technical and operational expertise to all Medicaid providers on the use of the State of Texas Electronic Provider System, or STEPS. (45%)

EJF 2. Training Development:
Conducts training development and provides guidance to cost report preparers and internal and external audiences regarding cost reporting, cost report instructions, vendor holds, and other items. Maintains training materials as necessary and tracks revisions relating to changes in programmatic requirements, rules, and procedures. (25%)

EJF 3. Rate Setting Processes:
Contributes to HHSC rate setting by drafting public notices, provider…