Universal Banker

Overview

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

The Universal Banker with Plains Capital Bank is a cross-trained retail banking professional, providing both new accounts and teller services. Maintains an in-depth knowledge of products and available services and performs a variety of financial services such as opening and closing accounts, assisting with account inquiries and cash handling duties. The Universal Banker has a passion for meeting and building rapport with new clients and a desire to provide the one-on-one attention our customers expect.

A versatile, team-player, the Universal Banker is able to work with minimal direct supervision and may mentor other members of the retail banking team on concepts related to cross-selling bank products and services and deepening customer relationships.

• Practices excellent customer service which includes prompt acknowledgment of customers, friendly and courteous disposition, customer satisfaction on transaction requests, and consistently maintaining a professional and pleasant image and communications whether in-person, via phone, or via e-mail.
• Establishes new client relationships through the new account process while uncovering potential multi-product opportunities through a customer-needs based approach.
• Explain various account options and services based on uncovering the client’s particular needs.
• Maintain a conversational approach to uncover pertinent financial needs for relationship growth.
• Maintains a proactive approach with customer follow-up.
• Review and explain required account documentation with customer and complete customer onboarding process.
• Maintains a thorough knowledge of the Bank’s product suite.
• Completes customer transactions which may include, but are not limited to: cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, redeeming assorted savings bonds, performing cash advances, selling money orders, and adding stop payments to accounts.
• Actively participates in huddles by engaging in discussions, assisting in leading huddles, or leading huddles, as assigned. Must also attend branch meetings and be available to work assigned hours.
• Maintains a thorough knowledge of and adheres to all applicable policies, procedures, and regulatory practices.
• Follow and excel at Bank’s relationship management and customer service excellence programs.
• Responsive to both internal and external clients on inquiries regarding bank products, services, and operations. Inquiries may be conducted in person, via the telephone or by mail.
• Perform routine maintenance requests or fulfillment needs for clients.
• Complete all assigned training requirements on time.
• Actively participate in one-on-one coaching and feedback on performance for personal and career growth on a regular basis.
• Other duties and responsibilities as required.

• High School diploma, general education degree (GED), or equivalent required;
  Bachelor’s degree or some college a plus.
• Minimum 2 years of previous banking experience with a strong preference for experience in retail banking sales and/or new accounts.
• Previous cash handling experience a plus.
• Demonstrated ability to identify customer needs and provide effective solutions.
• Must be able to maintain an in-depth knowledge of the Bank’s products and services.
• Excellent verbal, written and interpersonal communication skills.
• Excellent computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
• Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
• Ability to cooperate and work within a team and across the organization.