Customer Service Banking

Customer Service Banking - Award Winning Best Place to Work

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and completed Hold Notices.
• Process savings withdrawals.
• Cash checks: verify endorsements, receive proper identification, and ensure validity.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Process orders and maintenance for ATM/Debit cards and check orders.
• Assist customers with online and mobile banking troubleshooting.
• Process routine account file maintenance changes.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Buy and sell currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded.
• Balance drawer daily, including periodic batching of cashed checks.

• Bachelor’s Degree Preferred
• Mathematical skills

• Represent the bank in a courteous and professional manner.
• Possess strong written and verbal communication skills.
• Ability to obtain, understand and use complex materials from various sources such as regulations and procedures.
• Ability to multi-task and maintain accuracy in an environment with regular interruptions.
• Ability to adjust to changes and proceed with a positive attitude.
• Ability to work independently and within a team environment.
• Working knowledge of all laws, regulations and bank policies.
• Working knowledge of the Precision bank system.
• Ability to analyze daily processes for efficiency.