Default Management Specialist

Default Management Specialist

The Default Management Specialist provides support and collaborates with campus Loan Advisors in the company. This position is responsible for administering the borrower delinquency and default prevention program by providing constant counseling, support and resolution options to student borrowers consistent with federal requirements and the default management procedures in addition to established company policies and procedures.

Essential duties, responsibilities, and expectations include:

• Work in cooperation with staff to ensure optimal default prevention techniques are applied;
• Enrollment processing in NSLDS;
• Knowledge of eCDR challenge process in eCDR Appeals Federal website;
• Conduct loan exit counseling with any students as needed;
• Perform monthly campus visits to conduct financial aid, loan literacy and counseling workshops with students to educate them about their responsibilities as a borrower and general money management skills;
• Review Default, Bankruptcy, and Loan Discharge Conflict Flags (C flags) received from NSLDS to determine whether proper documentation has been submitted to clear the flag;
• Administer follow-up and tracking activities in accordance with the default management procedures;
• Maintain timely and accurate reporting of results;
• Conduct default prevention activities on a daily basis using various sources;
• Actively assist and counsel students to resolve delinquencies and prevent default via deferment or forbearance;
• Assist students with relevant paperwork/forms and providing contact information for lenders and servicers;
• Update and maintain appropriate records and multiple databases, including keeping current contact information for student at exit and during in-grace period;
• Maintain knowledge of constantly changing regulations and procedures; advise colleagues as needed;
• Serve as liaison with lenders, servicers, third party services and guarantors to identify and prevent delinquent borrowers from going into default;
• Conduct loan exit counseling with any students as needed;
• Represent the Institute and all affiliated brands in the most professional and positive light;
• Regular, consistent, on-time attendance is an essential function of the job.

Qualifications:

• Associate Degree Liberal Arts or business;
• 3-5 years of default prevention experience and/or Title IV financial aid experience and/or lender experience required;
• Collection experience with a call center.
• Strong knowledge of computer systems including Microsoft Office Suite;
• Basic computer software skills including MS Office and inclusive loan or ERP systems such as SAP, Campus Vue, or ECMC Loan Tracker required.

About Southern Careers Institute:

SCI has been changing lives for over 60 years, now and we're just getting started. We offer certification-based training with programs in Medical, Business, Cosmetology, Skilled-Trades and Technology with campuses spanning across central and south Texas as well as online. Our students can graduate most of our programs in under one year and with real-world experience under their belt.