Teller, Finance & Banking

Position Overview

As a full‑time Teller within PNC’s Retail Branch organization, you will work in the Chicago, IL branch located at 5713 W Chicago Ave, 60651. This in‑office role focuses on delivering a unique customer experience, improving financial wellbeing, and creating loyalty while increasing share of wallet. PNC fosters a collaborative and supportive culture where employees thrive.

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Demonstrates customer‑focused behavior, knowledge, and practices that align with PNC values.
• Assesses and manages risks associated with business objectives to support the Enterprise Risk Management Framework.

Successful candidates must demonstrate the appropriate knowledge, skills, and abilities for this role, including the following competencies and preferred skills:

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Addressing customer needs
• Banking products
• Digital awareness
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant prior experience. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

High school diploma, GED, or equivalent; no specific degree required.

Base salary: $36,000.00 – $60,000.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.

PNC offers a comprehensive benefits package, including:

• Medical and prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short‑term and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Backup child/elder care; adoption, surrogacy and doula reimbursement
• Educational assistance, including selected fully‑paid programs
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays annually; up to 9 occasional absence days annually (unless required by law); 15–25 vacation days annually depending on career level and years of service

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).

If an accommodation is required to participate in the application process, please contact us at