Recovery​/Disposition Specialist

Job Type: Full-Time

Exemption Type: Non-Exempt

Wage Amount: $20.99 hourly minimum

The primary purpose of this position is to assist the Credit Union in achieving its mission to be our member’s first choice as their partner to help them make informed financial decisions. Your role will be to provide outstanding service to internal members and, under general supervision, to assure collection of Credit Union loan accounts, minimize loan losses, and maintain a low delinquency rate to achieve maximum profitability.

• Assign vehicles for repossession and follow up weekly for assignment updates.
• Perform basic and advanced skip-tracing with internal and external resources to locate collateral.
• Generate and mail notices to borrowers in accordance with federal, state, and local laws.
• Order titles, cancel and follow up on any add‑on products (service/warranty/GAP/etc.), verify invoices, and cut checks to repossession agencies/auctions.
• Set floor prices based upon reviews of condition reports, NADA valuation, and/or similar auction sale prices and dealer recommendations. Ensure that collateral options match invoices from dealerships.
• Determine if vehicle damage warrants reimbursement or repair by insurance companies; file damage claims with the borrower’s insurance or the CPI vendor. Approve or deny any inspections or repairs made by the auction.
• Review, accept, or counter bids. Adjust floor prices, as needed, depending on the performance at the auction.
• Receive all tow and impound notices. Contact members to determine their intent with the impounded collateral and collect payments as needed. Determine if there are outstanding repair invoices, approve or deny payment, or decide if the credit union’s best interest is to negotiate sale or abandon the collateral.
• Submit recommendations for account placement with third‑party collection agencies or attorney firms.
• Review the members’ current financial situations and work with them to offer repayment or loan modification options based upon their financial ability to repay the remaining loan balances.
• Work with legal counsel and law enforcement agencies as needed.

• Accept inbound calls and correspondence and follow up in a timely manner.
• Assist with the call queue during high‑volume periods.
• Alert management of potential risk exposure.
• Other job duties as assigned.

• High school diploma or G.E.D. equivalent required.
• Two years of college preferred.
• Two years’ experience in telephone collections within the consumer lending field required.
• One to two years’ experience in collateral recovery and the sale of various types of collateral preferred.

• Thorough understanding of the recovery/charge‑off processes.
• Strong skip‑tracing background.
• Working knowledge of debt collection procedures, laws, and guidelines of bankruptcy law and code, lending laws, and procedures. Knowledge of all applicable federal, state, and local laws and regulations that regulate the collection and repossession processes.
• Research, problem‑solving skills, and dealing with potential conflict.
• Maximizing returns on assets through discovery of optimal disposal channels.
• Excellent negotiation skills.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Ability to navigate between multiple browsers, tabs, windows, and instant messenger tools.
• Fluency in MS Outlook, Excel, and Word.
• Ability to work independently and in a team environment.
• Basic math/accounting skills and financial analysis skills.
• Understanding of loan contracts including APR, amortization schedules, and simple interest calculations.
• Knowledgeable of Credit Union’s products and services.
• Ability to work in a paperless environment.

• Pleasant and professional appearance.
• Enjoys working with the public using a courteous professional approach.
• Flexible working hours.
• Dependable.
• Possesses decision‑making abilities.
• Versatile in all aspects of the Credit Union.

• Must have the…