Assistant, Student Financial Aid

Assistant, Student Financial Aid

To provide customer service assistance technical support assistance in the administration of student financial aid services including providing financial aid information and guidance to students and prospective students.

Description of Duties and Tasks

• Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
• Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Provides telephone outreach to students in the financial aid process.
• Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
• Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid/loans or obtaining uncovered balances.
• Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
• Provides assistance with the College Work Study Program as required.
• Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
• Performs general clerical activities and provides support in relation to financial aid services.
• Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.

Knowledge

• Student financial aid processes and activities.
• Federal and state regulations pertaining to financial aid programs.
• Work study programs and financial aid outreach programs.
• Outreaching to students and providing student service follow up information regarding financial aid, admissions, registration, etc.
• Customer services techniques and practices.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Providing information and guidance in relation to student financial aid programs.
• Reviewing financial aid applications and determining eligibility.
• Performing general clerical activities associated with financial aid services.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Determining individual benefit eligibility.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

• One year related work experience.

Required Education

• Associate degree.

Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.

Special Requirements

• Must not be on default of any federal/state student loans.

Preferred Special Requirements

Ability to effectively communicate in advanced fluency of any of the following languages:
Spanish, Vietnamese, ASL

Physical Requirements

• Work is performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Highland Campus is a destination campus. The staff member will work 40 hours per week during office hours. Office hours are:
Monday – Thursday, 8:00am – 7:00pm, Friday, 8:00am-5:00pm and Saturday 10:00am – 4:00pm.

Salary Range (PG
2)

$47,840 - $51,189

Reports to Campus…