Assistant, Student Financial Aid

Assistant, Student Financial Aid

The University of Austin Community College is looking for a dedicated Assistant to support student financial aid services. This role requires strong interpersonal skills, a solid understanding of federal and state financial aid regulations, and a commitment to student success.

To provide customer service assistance and technical support in the administration of student financial aid services, including delivering financial aid information and guidance to students and prospective students.

• Provide technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services, and requesting IRS Tax Return Transcripts.
• Deliver financial aid information to students regarding programs, application procedures, availability of funds, and disbursement processes.
• Respond to or direct student financial aid inquiries in person or via telephone.
• Conduct telephone outreach to students in the financial aid process.
• Assist in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
• Help students navigate removal of registration holds due to delinquency or loan default, repayment of current term aid/loans, or obtaining uncovered balances.
• Apply federal and state regulations to all aspects of financial aid programs, providing regulation information to students and prospective students.
• Assist with the College Work Study Program as required.
• Present financial aid presentations and workshops, including Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops, and Student Money Management presentations.
• Perform general clerical activities related to financial aid services.
• Communicate with students regarding incomplete financial aid files and assist students with submission of missing documentation and forms.

• Student financial aid processes and activities.
• Federal and state regulations pertaining to financial aid programs.
• Work‑study programs and financial aid outreach programs.
• Outreaching to students and providing student service follow‑up information regarding financial aid, admissions, registration, etc.
• Customer services techniques and practices.

• Maintaining an established work schedule.
• Effectively using interpersonal and communication skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow‑through.
• Providing information and guidance in relation to student financial aid programs.
• Reviewing financial aid applications and determining eligibility.
• Performing general clerical activities associated with financial aid services.
• Maintaining confidentiality of work‑related information and materials.
• Establishing and maintaining effective working relationships.
• Determining individual benefit eligibility.

• Use a variety of spreadsheet, word processing, database, and presentation software.

• One year related work experience.

• Associate degree.

Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. The college reserves the right to amend these terms of substitution at any time.

• Must not be on default of any federal/state student loans.

• Work is performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

$47,840 - $51,189

July 24, 2026

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. The college reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice.

Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by the college at its discretion to enable individuals with disabilities to perform essential functions of the job.