Mortgage Subservicing Coordinator

Mortgage Subservicing Coordinator

The Mortgage Subservicing Coordinator supports the management of UFCU's Subservicer oversight plan to coordinate the Credit Union Subservicer Program. This role ensures servicing compliance with all applicable regulatory requirements, in particular Government Service Entity (GSE) guidelines and guidelines established by regulators. The Mortgage Subservicing Coordinator reports to the Associate Director of Mortgage Operations.

As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We are proud to focus on our purpose, possibilities and performance, with people at the center of all that we do. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members and employees achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union, Top Mortgage Company, Best Place for Working Parents, Healthiest Employer in Austin, and Gallup's Exceptional Workplace, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we're glad you're here.

Essential Functions:

• Program Coordination
• Member Service Monitoring and Reporting
• Escrow, Cash, and Investor Accounting
• Continuity of Contact/Collections
• Cash Flow, Loss Mitigation, Foreclosure, Bankruptcy, and Claims
• Engage in daily, weekly, and monthly contact with designated Subservicer to discuss issues, concerns, and initiatives
• Conduct weekly meetings to review ongoing task list
• Conduct monthly meeting to review Oversight Dashboard Report, Portfolio Performance, and monthly Quality Control (QC) results
• Handle loan level inquiries from borrowers and sellers; work and log results of exception reports and monitor monthly charges from Subservicers to ensure accurate billing.
• Perform oversight of Subservicer implementation of investor guideline changes and state/federal legislature to ensure compliance.

Reporting:

• Create, implement, and enhance regular monitoring and reporting used to measure and present Subservicer performance to senior management and agency representatives.
• Create and implement daily, weekly, or monthly management, exception, and vendor management reporting.
• Prepare and present weekly and monthly management reports.
• Review and report results to management regarding GSE and HUD scorecards.

Program Operations:

• Prepare and maintain all departmental policies and procedures.
• Coordinate and participate in the implementation of new business strategies, process improvement, strengthening of internal controls, and providing operational efficiencies relating to servicing and other areas.
• Perform file audits and compliance reviews to ensure loans have been reviewed efficiently, effectively, and within mortgage lending policy.
• Ensure adherence to internal controls.
• Keep current with existing and new servicing guidelines.
• Attend and participate in training seminars to remain up to date on compliance issues, lending regulations, and internal policies.
• Review quality control findings and provide feedback and ongoing training.
• Ensure compliance with all statutory requirements for foreclosures, bankruptcies, and real estates owned (REO).

Other:

• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities:

Knowledge:

• Basic knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology.
• Familiarity with Black Knight Mortgage Servicing System…