Mortgage Subservicing Coordinator

Job Summary

The Mortgage Subservicing Coordinator supports the management of UFCU’s Subservicer oversight plan to coordinate the Credit Union Subservicer Program. This role ensures servicing compliance with all applicable regulatory requirements, in particular Government Service Entity (GSE) guidelines and guidelines established by regulators.

The Mortgage Subservicing Coordinator reports to the Associate Director of Mortgage Operations.

• Coordinate UFCU’s Subservicer Oversight and Control program, including:
  • Member Service Monitoring and Reporting
  • Escrow, Cash, and Investor Accounting
  • Continuity of Contact/Collections
  • Cash Flow, Loss Mitigation, Foreclosure, Bankruptcy, and Claims
• Engage in daily, weekly, and monthly contact with designated Subservicer to discuss issues, concerns, and initiatives.
• Conduct weekly meetings to review ongoing task list.
• Conduct monthly meetings to review Oversight Dashboard Report, Portfolio Performance, and monthly Quality Control (QC) results.
• Handle loan level inquiries from borrowers and sellers; work and log results of exception reports and monitor monthly charges from Subservicers to ensure accurate billing.
• Perform oversight of Subservicer implementation of investor guideline changes and state/federal legislation to ensure compliance.

• Create, implement, and enhance regular monitoring and reporting to measure and present Subservicer performance to senior management and agency representatives.
• Create and implement daily, weekly, or monthly management, exception, and vendor management reporting.
• Prepare and present weekly and monthly management reports.
• Review and report results to management regarding GSE and HUD scorecards.

• Prepare and maintain all departmental policies and procedures.
• Coordinate and participate in the implementation of new business strategies, process improvement, strengthening of internal controls, and providing operational efficiencies relating to servicing and other areas.
• Perform file audits and compliance reviews to ensure loans have been reviewed efficiently, effectively, and within mortgage lending policy.
• Ensure adherence to internal controls.
• Keep current with existing and new servicing guidelines.
• Attend and participate in training seminars to remain up to date on compliance issues, lending regulations, and internal policies.
• Review quality control findings and provide feedback and ongoing training.
• Ensure compliance with all statutory requirements for foreclosures, bankruptcies, and real estates owned (REO).

• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to this role, including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

• Basic knowledge of the mortgage process, documentation, requirements, governmental and agency requirements, and terminology.
• Familiarity with Black Knight Mortgage Servicing System (MSS).
• Thorough knowledge of the mortgage process, documentation, requirements, governmental and agency requirements, and terminology.
• Strong understanding of federal and state mortgage regulations, including home equity lending.
• Familiarity with current mortgage lending laws and regulations, understanding of documentation relating to residential real estate lending and conventional financing, and familiarity with credit union philosophies and practices.
• Familiar with mortgage lending file organization and the related documentation associated with mortgage files.
• Proficiency in Microsoft Office Suite - Word, Excel, Powerpoint, and Outlook.

• Strong verbal, written, interpersonal, and active listening communication skills.
• Superior customer service skills.

• Strong problem solving abilities.
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously.
• Proven track record at delivering timely and accurate information in a fast-paced environment.
• Ability to consistently and effectively make evaluative…