Manager - Lending Compliance

The Manager, Lending Compliance and Quality Control provides leadership for UFCU’s Lending Compliance and Quality Control program across Mortgage, Consumer, and Commercial Lending. This role partners closely with Legal, Lending, Risk, and other business leaders to develop andmaintaina scalable compliance framework that supports responsible growth, sound risk management, operational excellence, and compliance with applicable federal and state regulations. The Manager fosters a culture of compliance by strengthening governance practices, translating regulatory requirements into practical business solutions, and continuously enhancing the compliance program to support UFCU’s evolving business strategy and regulatory environment.

About UFCU

Essential Functions

Team and Project Management Leadership

• Effectively train, coach, and lead a cohesive team of Lending Compliance and Quality Control employees in daily activities to ensure consistent focus in communicating findings to affected business units.
• Coach, develop, and manage team members with an emphasis on performance, professional growth, accountability, and achievement of department goals.
• Oversee daily compliance and quality control activities, including HMDA reporting, ECOA and Fair Lending compliance,and quality control reviews, to ensure work is completed accurately, consistently, andtimely.
• Develop andmaintaindocumented procedures, cross-training plans, and coverage models for critical lending compliance and quality control responsibilities, including HMDA, mortgage QC, fair lending, ECOA/adverse action, consumer lending compliance, and marketing/advertising review.
• Foster a culture of continuous improvement, innovation, and operational excellence.
• Build team capacity and bench strength byidentifyingknowledge gaps, creating training plans, and reducing key-person dependency in critical lending compliance functions.
• Build a successful team tooperateaccording to The UFCU Way, providing guidance and resources as needed.
• Serve as a role model of UFCU’s culture in transparent communication, two-way dialogue, and proactive communication.

Compliance Management and Oversight

• Serve as a liaison with regulators, NCUA examiners, internal auditors, Mortgage Services,Consumer Lending,Small Business Lending, and other Credit Union stakeholdersonlendingcompliance matters.
• Own or co-own action plans createdas a result ofexaminations, audits, internal testing, or quality control reviews, including management response coordination, corrective action tracking, evidence gathering, and validation of remediation.
• Conductrisk analyses and develop risk mitigation strategies, as needed, to address lending compliance and quality control risks.
• Review, revise, and develop written policies and procedures that addressregulatoryrequirements applicable toUFCU’slending practices.
• Supporttimelyfile-closing compliance for Mortgage Services, Consumer Lending,and Small Business Lendingas required by the Equal Credit Opportunity Act.
• Ensuretimelyreview and analysis of Fair Lending data tosupportequitableservice toUFCU’s membership.
• Support compliance with applicable federalandstate laws and regulationsbyusing
  
  Temenos Compliance software and otherthird-partycompliance support services,andby reviewing lending-relatedadvertising and marketing materials.
• Research and resolve escalated lending compliance questions, issues, and operational concerns.
• Stay current on industry standards, laws, regulations, regulatory guidance,and complianceexpectations.
• Lead lending-related regulatory change management bymonitoringnew and amended requirements, assessing operational impact, coordinating implementation with affected business units,maintainingimplementation evidence, and reporting status to Legal, Compliance, and Lending leadership.
• Partner with Mortgage Services,Consumer Lending, andBusinessl
  
  Lendingleadership to prepare for audits, examinations,and reviews, and ensure requested information is providedaccurately andtimely.
• Communicate clearly with Lending Leadershipregardingcomplianceperformance, resource needs, emerging risks, and recommendedsupport.
• Identify opportunities to improve processes, controls, training,…