Collections Representative II

• Location 12544 Riata Vista Circle,Austin, TX, 78727,United States
• Job Category Finance
• Employee Type Non-Exempt
• Manage Others No

We have been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last - with our members, our community, and our team.

We get to know our members and walk with them through life's milestones.

Giving back and making a difference is part of our DNA.

Your work makes an impact far beyond the day-to-day.

• Growth & Development:
  • Ongoing training and coaching to expand your skill set and career potential.
  • Exposure to cross-functional projects and strategic initiatives that shape the future of our organization.
  • Opportunities for leadership development and internal career advancement.
• Dynamic & Impactful Work Environment:
  • A collaborative workplace where your ideas and expertise help drive innovation and efficiency.
  • Be part of a growing organization that values continuous improvement and fresh perspectives.
  • Engage in meaningful work that directly supports our mission and enhances the member experience.
• Full Benefits Package
  -Enjoy competitive benefits that include:
  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer timeannually to give back to your community.
  • Monthly accruals of vacation and sick time, plus several paid holidays.
  • 401k plan with up to 7% employer matchto help you secure your future.?
  • Tuition reimbursement for continued education and personal growth.
  • Access to our HQ fitness center and studio.
• Supportive & Engaging Workplace Culture:
  • A team-oriented environment where collaboration and innovation thrive.
  • Recognition programs that celebrate achievements and contributions.
  • Regular team-building activities, fun office events, and frequent potlucks.

• Full-Time, Non-Exempt
• Schedule:
  
  Monday
  - Friday from 8:00 am to 5:00 pm
• Hybrid Position
  - After the initial training period, a hybrid work model will become an option. You will be requested to work 4 days on-site and 1 day remote. Allowing for a blend of remote and onsite work based on performance and departmental needs.

Do you enjoy solving problems while helping people get back on track financially? Are you comfortable navigating challenging conversations while finding solutions that support both the member and the credit union?

As our Collections Representative II
, you'll manage both early- and late-stage delinquent accounts with a focus on loss mitigation and asset recovery. You'll work directly with members to negotiate repayment solutions, perform skip tracing, assist with repossessions and impounds, and coordinate with third-party vendors.

This position is a great opportunity for an experienced collections professional who is ready to build upon their foundational collections knowledge and develop specialized expertise in collateral and repossession processes.

We're looking for an experienced collections professional who combines strong negotiation skills with empathy and professionalism. You'll be someone who can confidently navigate challenging situations, think critically, and build positive relationships while balancing member service with sound financial stewardship.

If you're a collaborative team player who enjoys mentoring others, identifying process improvements, and making an impact, we'd love to hear from you.

• Hybrid work flexibility after training
• Opportunity to mentor and support team development
• Career growth within a stable financial institution
• Collaborative and supportive team environment
  
  Meaningful work helping members achieve financial success
• Competitive pay and comprehensive benefits

• Manage early- and late-stage delinquent loan, credit…