District Police, Dispatcher

District Police, Dispatcher Job Description Summary

Under general supervision, receives emergency and non-emergency calls for police service. Dispatches patrol officers to calls for service and enters accurate and concise data into the Computer Aided Dispatch System. Coordinates with external emergency services when needed for augmented response.

• Dispatches patrol officers to situations requiring police response.
• Answers telephone calls made to emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS, or other agency response.
• Communicates with officers via police radio. Assists in maintaining 24/7 communications operations.
• Enters, obtains and relays information from the Texas Law Enforcement Telecommunications System.
• Monitors fire and security alarms for all campuses.
• Monitors video surveillance cameras for all campuses.
• Enters data and citations, maintains daily logs, and files incident reports.
• Assists Police Chief, supervisors, officers, and other law enforcement agencies via computer or telephone with receiving and relaying information.
• Assists in emergency phone and panic alarm testing.
• May enter maintenance and technical support work orders, pickup, sort and distribute department mail.

• Radio communication practices and protocols.
• Knowledge of college's and college Police Department policies, procedures, and standard operating practices.
• Knowledge of the operations of an emergency communications center.

• Maintaining an established work schedule, which may include days, evenings, nights, and weekends.
• Maintaining confidentiality of work‑related information and materials.
• Effectively using interpersonal and communication skills, including tact and diplomacy.
• Effectively using organizational, planning, and problem‑solving skills.
• Effectively interpreting laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions and emergency situations.
• Interacting with people of different social, economic, and ethnic backgrounds.
• Operating telephones, radios, computers, alpha‑numeric pager and other office equipment.
• Following and effectively communicating verbal and written instructions.
• Establishing and maintaining effective working relationships.
• Effectively multi‑tasking.

• Use a variety of spreadsheet, word processing, database, and presentation software.
• Operates various computer systems to include Computer Aided Dispatch, Texas Law Enforcement Telecommunications System, Genetec Security Desk System, Cisco Emergency Responder, Keltron Fire Alarm Monitoring System, etc.
• Operates multi‑channel trunked radio system covering multiple counties.
• Operates police radio system in accordance with FCC Rules & Regulations.

• No work experience is required.

• One year work experience in public safety dispatch telecommunications or equivalent work experience and training that provides the required knowledge and skills.

• High school diploma or educational equivalent.

• Hold a Telecommunications Operator License issued by the Texas Commission on Law Enforcement.

• Either already have a Telecommunications Operator License issued by the Texas Commission on Law Enforcement or be able to meet the temporary licensing requirements, satisfactorily complete the required course, and obtain a Telecommunications Operator License within the first year of employment.
• Be able to satisfactorily complete other required Department of Public Safety training and coursework within six months of employment.
• Be able to successfully pass 12‑week Communications Training Program.
• Dispatchers must complete 20 hours of training each 2 year unitas required by the Texas Commission on Law Enforcement.
• Dispatchers must complete TDD/TTY training every 6 months.
• District Police dispatchers must be able to work any of the three shifts covering twenty‑four hours a day, seven days a week. Shifts are subject to change on short notice; dispatchers must be available for recall in emergency situations.
• Ability to successfully complete…