Disaster Assistance Federal Liaison

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Functional

Title:

Disaster Assistance Federal Liaison

Job Title:

Human Services Spec IV

Agency:
Health & Human Services Comm

Department: DR4798 Administrative ONA

Posting Number: 15815

Closing Date: 10/09/2026

Posting Audience:
Internal and External

Occupational Category:
Office and Administrative Support

Salary Range: $3,095.33 - $4,594.50

Pay Frequency:
Monthly

Salary Group: TEXAS-B-14

Shift: Day

Additional

Shift:

Telework:
Eligible for Telework

Travel:
Up to 10%

Regular/Temporary:
Temporary

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 4616 W HOWARD LN BLDG 8

Other Locations:

MOS Codes: 42SX,4C0 X1

Brief

Job Description:

Disaster Assistance Federal Liaison (FEMA Liaison)

Serves as liaison between the Health and Human Services (HHS) Emergency Services Programs (ESP), which administers the Other Needs Assistance (ONA) provision of the Federal Assistance to Individuals and Households Program (IHP), and the Federal Emergency Management Agency (FEMA). Analyzes difficult and complex problems and issues and works with FEMA on resolution. Assists with ONA management functions including assigning work, supervising staff, and serving as acting supervisor in the absence of the Policy Specialist.

Assists with administrative hearings. Represents HHSC at the State Operations Center, Disaster Field Offices, and Disaster Recovery Centers.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency performs other duties as assigned. (10%)

Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%)

Represents assigned area at planning sessions, committees, work groups, meetings, conferences, or hearings to address significant issues. (5%)

Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance. (5%)

Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and public officials). (15%)

Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. Documents case records using automated equipment to form a record for each client. (15%)

Assists in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor's absence. (15%)

Responds to complaints from clients, their families, or others regarding case actions or related issues. (15%)

Knowledge,

Skills and Abilities

(KSAs):

Knowledge of:

* Federal and state guidelines relevant to the Individuals and Households Program (IHP)

* Federal, other state government, and private non-profit disaster recovery assistance agencies and programs

Skill in:

* Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.

* Applying guidelines, regulations, and policies to a variety of cases

* Mathematical computations

* Communication of policies and procedures to staff.

* Working with the public and public groups

Ability to:

* Communicate effectively both verbally and in writing.

* Effectively manage time by prioritizing tasks.

* Gather and analyze information

* Prepare clear and concise reports

* Listen, elicit and evaluate information, interpret terms, and resolve conflicting statements

* Communicate with community members, other agencies and the media to promote support of the program and coordinate resources and programs.

* Read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies

* Observe employee performance and record observations

* Monitor unit operations

Registration or Licensure Requirements:

N/A

Initial Selection Criteria:

High School graduate or equivalent.

Experience in windows-based software.

Previous experience with the Disaster Program in processing Individual and Household Programs/Other Needs Assistance grants.

Supervisory experience

Additional Information:

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. This position is eligible for State of…