Disaster Assistance Unit Supervisor

Date:
Apr 16, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Disaster Assistance Unit Supervisor

Job Title:

Human Services Spec IV

Agency:
Health & Human Services Comm

Department: DR4871 Administrative ONA

Posting Number: 15812

Closing Date: 10/15/2026

Posting Audience:
Internal and External

Occupational Category:
Management

Salary Range: $3,095.33 - $4,594.50

Pay Frequency:
Monthly

Salary Group: TEXAS-B-14

Shift: Day

Telework:
Eligible after successful 30‑day probationary/training period

Travel:
Up to 10%

Regular/Temporary:
Temporary

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Job Location City: AUSTIN

Job Location Address: 4616 W HOWARD LN BLDG 8

MOS Codes: 42SX,4C0 X1

The Disaster Assistance Unit Supervisor is a temporary role in the ONA division of the Federal Assistance for Individuals and Households Program (IHP) responsible for supervising a team that provides essential support to individuals and families affected by disasters. This role involves overseeing unit activities to ensure compliance with federal and state regulations, as well as established policies and procedures. Regular monitoring of the unit's production is conducted to ensure performance standards are met, and the overall effectiveness of the unit is evaluated.

The position may represent the Health and Human Services Commission (HHSC) in administrative hearings, at the State Emergency Operations Center, and in Disaster Field Offices, Disaster Recovery Centers, and disaster‑related town hall meetings. Responsibilities also include reviewing press releases, preparing responses to legislative inquiries, and compiling both standard and ad hoc reports to keep management informed. This ONA temporary position assignment may last up to one year (potentially longer) depending on the disaster response need.

It is telework‑eligible after a successful 30‑day probationary/training period and is eligible for full State of Texas benefits.

• Manages unit operations to achieve program objectives for service delivery. This involves monitoring budgets and caseloads, consulting with staff on case issues, and conducting unit meetings. (25%)
• Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%)
• Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policies, procedures, and service control requirements. (15%)
• Reads case records to determine compliance with policies and procedures, identifying trends and implementing corrective actions as necessary. (15%)
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals. (5%)
• Conducts reviews to determine or verify eligibility. (10%)
• Explains program services and policies to clients, and makes referrals to agency programs, other state agencies, or community resources. (5%)
• Interviews clients or authorized representatives to gather information for eligibility determinations. (5%)

• Overall program, including federal and state guidelines, regulations, programs, policies, and procedures.
• Federal, other state government, and private non‑profit disaster recovery assistance agencies and programs.
• Staff roles and responsibilities.

• Applying guidelines, regulations, and policies to a variety of cases.
• Working with the public and public groups.
• Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
• Communication…