TxDMV - Credentialing Specialist; Statewide

Txdmv - Credentialing Specialist (Statewide)

Organization:
Texas Department of Motor Vehicles

Primary

Location:

Texas-Austin

Work Locations:
Camp Hubbard Bldg 64000 Jackson Ave Bldg 6 Austin

Job:
Business and Financial Operations

Employee Status:
Regular

Schedule:

Full-time

Standard Hours Per Week: 40.00

Travel:
Yes, 5 % of the Time

State Job Code: 0173

Salary Admin Plan: B

Grade: 18

Salary (Pay Basis): 3,875.00-3,875.00 (Monthly)

Number of Openings: 1

Overtime Status:
Non-exempt

General Description:

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Performs Complex (journey-level) credentialing work in support of the Texas Department of Motor Carrier Division (MCD) Credentialing Section.

Work involves receiving and reviewing Credentialing applications, ensuring compliance with applicable state statutes, rules, regulations, policies and procedures; communicating with external and internal customers; and approving and issuing credentials. May train others in areas of responsibility related to the issuance of Motor Carrier Credentials. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Duties:
Receives and reviews Intra Operating Authority and Unified Carrier Registration applications, re-registrations, renewals and necessary supporting documentation. Inputs Credentialing applications, payments, and required technical data to issue credentials in the Motor Carrier Credentialing System (MCCS) and National Unified Carrier Credentialing System (UCR). Maintains records associated with Credentials, applications and fee payments. Assembles, examines and approves documents necessary for the issuance of credentials.

Provides administrative and technical assistance related to the issuance of credentials and the use of MCCS and UCR to the agency staff, government and elected officials. Answers questions, provides training in the use of MCCS and UCR and the issuance of credentials and related laws, rules, policies and procedures. Provides interpretations and clear explanations of laws, rules, policies and procedures relating to credentials and the use of MCCS and UCR to internal and external customers.

Works with external agencies including Federal, State and local transportation agencies and State and local law enforcement agencies to provide for the proper issuance of credentials. Approves or denies credential applications based on laws, rules, policies and procedures. Works with applicants to correct deficiencies in applications with the goal of satisfying all existing credentialing requirements. Provides or conducts efforts including group or one on one training to internal and external customers related to the issuance of credentials and the use of MCCS and UCR.

An essential function of this job is the ability to participate and be engaged during the assigned course schedule and to successfully complete the required training. Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Employees are required to report to the office as directed. Performs other job-related duties as assigned.

Knowledge, Skills, Abilities:
Working Knowledge of:
Applicable laws, rules and regulations Help desk environments Proficient skill in:
Use of proper business telephone etiquette, internal communications, teamwork strategies, and maintaining a professional image in the workplace Researching and gathering information Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency Providing prompt and courteous customer service; advising customers when delays are necessary and following up on…