Manager II

Posting 18257
-Posted
- Dept of State Health Services

- VS Reporting&Registration Brnch

- Management

- Not Eligible for Telework
-c. $5000 - $6999 per month

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Functional

Title:

Manager II

Job Title:

Manager II
Agency:
Dept of State Health Services
Department: VS Reporting & Registration Brnch
Posting Number: 18257
Closing Date: 07/23/2026
Posting Audience:
Internal and External
Occupational Category:
Management
Salary Range: $5,098.66 - $6,031.58
Pay Frequency:
Monthly
Salary Group: TEXAS-B-23

Shift: Day
Additional

Shift: None
Telework:
Not Eligible for Telework
Travel:
Up to 5%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Exempt
Facility

Location:

Job Location City: AUSTIN

Job Location Address: 1100 W 49TH ST (DHR)
Other Locations:
None
MOS Codes: ,,,,,,,111X,112X,113X,114X,16GX,41AX 611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI
15

Manager II in Vital Statistics Section works under general supervision of the Registration & Records Management Group Manager, with limited latitude for the use of initiative and independent judgment. Performs moderately complex managerial work overseeing the daily operations and activities of the Records Management, comprised of Program Specialists and/or Customer Service Representatives. Manages day-to-day activities in vital records, vital statistics, and customer service.

Reviews and approves communications developed by staff to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

Acts as liaison regarding legislative, media, and public inquiries on vital records. Acts as liaison and provides consultation and technical assistance to customers and stakeholders including local registrars, county clerks, funeral directors, birth registrars, midwives, doctors, and justices of the peace. Advises and consults with the Registration & Records Management Group Manager and Reporting and Registration Branch Director on non-standard applications or inquiries on vital records and vital statistics.

Helps establish program goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Manages staff development, activities, and personnel matters. Assesses and provides training, curricula, methods and materials to meet production goals and program objectives. Provides input in the development of policies and procedures, and monitors compliance with policies and procedures. Provides advanced technical expertise and consultation regarding questions related to vital records, vital statistics, and customer service.

Identifies areas of needed change and makes recommendations to improve operations. Prepares management and productivity reports.

Maintains an understanding of Texas statutes, policies & procedures, rules & regulations and provides guidance to staff. Manages processing of Vital Records, work relating to Texas Statutes, and Rules & Regulations for administrative staff, the public, local registrars & governmental officials, and issuance of verification or certificates of vital records. Handles Legislative contacts & analysis of Legislative bills. Provides ongoing monitoring, review, & evaluation of Vital Statistics case management operations, to ensure compliance with all laws and regulations.

(45%) Serves as primary technical subject matter specialist for Vital Statistics teams. Interprets Texas statutes, rules, regulations, policies, and procedures to manage processing of routine and complex customer applications for the issuance or amendment of vital records (vital records include records of Birth, Death, Marriage, and Divorce as well as amendments of Birth, Death, Legal Name Changes, Paternities, Adoptions, and Disinterment Permits).

Serves as a primary contact for VSS and resolves highly complex customer service problems. Performs advanced customer service duties. Coordinates work issues with other Vital Statistics teams and managers. Ensures security of confidential records and information in automated electronic reporting system.

(45%) Manages and oversees the activities of the Records Management. Supervises and oversees professional staff in the prioritization and implementation of program activities. Establishes program goals and objectives. Plans and develop methods, guidelines, operating instructions,…