OAG; Internal - Child Support | SCU Child Support Officer; Child Support Officer III OAG

Child Support Officer (Child Support Officer III)

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) for the Special Collections Unit perform child support enforcement actions to collect arrears through special collections programs.

Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors' attorneys. Responds to customer inquiries; promoting the emotional involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families.

CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Conducts detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets

Researches case information on the computer including the Texas Child Support Enforcement System (TXCSES)

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states' IV-D regulations

Conducts inquiries to verify personal demographic information

Communicates and corresponds directly with insurance adjustors, financial institutions, and retirement account plan administrators

Assesses child support cases to determine the appropriate case action

Monitors cases and initiates communication with customers to begin negotiations for lump-sum payments

Responds to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issues

Assists with customer dispute claims and responds to routine financial inquiries

Assesses the validity of complaints against the IV-D program with impartiality

Provides training and technical assistance to office staff

Documents all actions taken

May serves as Notary Public

Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Education:

Graduation from high school or equivalent

Education:

Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Experience:

One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, customer service, or insurance adjustor

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective…