Disaster Assistance Unit Supervisor

Job Overview

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement, and more.

• Functional
  
  Title:
  
  Disaster Assistance Unit Supervisor
• Job Title: Human Services Spec IV
• Agency: Health & Human Services Commission
• Department: DR4871 Administrative ONA
• Posting Number: 15812
• Closing Date: 10/15/2026
• Occupational Category: Management
• Salary Range: $3,095.33 – $4,594.50 per month
• Pay Frequency: Monthly
• Shift: Day
• Travel: Up to 10%
• Full Time/Part Time: Full time
• FLSA Exempt/Non‑Exempt: Nonexempt
• Facility
  
  Location:
  
  AUSTIN, 4616 W HOWARD LN BLDG 8
• Telework Eligibility: Eligible after a successful 30‑day probationary/training period
• Potential Assignment Length: Up to one year (potentially longer)

The Disaster Assistance Unit Supervisor is a temporary role within the ONA division of the Federal Assistance for Individuals and Households Program (IHP). The supervisor oversees a team that provides essential support to individuals and families affected by disasters, ensuring compliance with federal and state regulations, monitoring unit performance, and evaluating overall effectiveness.

Responsibilities include representing HHSC in administrative hearings, at the State Emergency Operations Center, and in Disaster Field Offices, Disaster Recovery Centers, and disaster‑related town hall meetings. The role also involves reviewing press releases, preparing responses to legislative inquiries, and compiling standard and ad‑hoc reports for management.

• Manages unit operations to achieve program objectives, monitor budgets and caseloads, consult with staff, and conduct unit meetings. (25%)
• Communicates on an intermediate level with internal or external parties to exchange information, address inquiries, and resolve issues or complaints. (20%)
• Evaluates unit performance through case reads, computer reports, and observation to ensure compliance with policies and procedures. (15%)
• Reads case records to identify trends and implement corrective actions as necessary. (15%)
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals. (5%)
• Conducts reviews to determine or verify eligibility. (10%)
• Explains program services and policies to clients and makes referrals to agency programs, other state agencies, or community resources. (5%)
• Interviews clients or authorized representatives to gather information for eligibility determinations. (5%)

Knowledge of:

• Overall program, including federal and state guidelines, regulations, programs, policies, and procedures.
• Federal, other state government, and private non‑profit disaster recovery assistance agencies and programs.
• Staff roles and responsibilities.

Skill in:

• Applying guidelines, regulations, and policies to a variety of cases.
• Working with the public and public groups.
• Operating computers for data entry and basic office software such as Microsoft Word, Outlook, and Excel.
• Communicating policies and procedures to staff.
• Mathematical computations.

Ability to:

• Listen, elicit, and evaluate information; interpret terms; and resolve conflicting statements.
• Communicate effectively both verbally and in writing.
• Prioritize tasks and manage time efficiently.
• Gather and analyze information.
• Read, understand, and apply interrelated instructions, guidelines, regulations, and policies.
• Set goals, manage time, and complete work within required time frames.
• Navigate and interpret information on the Federal National Emergency Management Information System (NEMIS).
• Monitor unit operations and observe employee performance, documenting observations.

• High school graduate or equivalent.
• Experience with Windows‑based software.
• Experience with the Individuals and…