Disaster Assistance Specialist II

Career Opportunities:
Disaster Assistance Specialist II (6622)

Posting :
6622 – Posted:
04/15/2026 –
Health & Human Services Comm –
DR4871 Administrative ONA –
Office and Administrative Support –
Eligible for Telework – a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

• Functional
  
  Title:
  
  Disaster Assistance Specialist II
• Job Title: Human Services Spec II
• Agency: Health & Human Services Comm
• Department: DR4871 Administrative ONA
• Posting Number: 6622
• Closing Date: 10/14/2026
• Posting Audience: Internal and External
• Occupation Category: Office and Administrative Support
• Salary Range: $2,820.00-$4,149.83
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-12
• Shift: Day
• Additional Shift: None
• Telework: Eligible for Telework
• Travel: Up to 20%
• Regular/Temporary: Temporary
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility
  
  Location:
  
  
• Job Location City: Austin
• Job Location Address: 4616 W HOWARD LN BLDG 8
• Other Locations: None
• MOS Codes: 42SX,4C0 X1

The Disaster Assistance Specialist II role is a demanding yet rewarding case management position. Work involves determining eligibility for grants under the ONA program, part of the Federal Assistance for Individuals and Households Program (IHP).

The position may represent the Health and Human Services Commission (HHSC) in Disaster Recovery Centers.

This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need.

Part-time telework up to 3 days a week may be available based on performance, compliance with the agency's telework policy, and business requirements after successful completion of a 30-day training period. Telework arrangements are subject to adjustment and change based on policy and operational requirements.

Work includes:

• Responding to inquiries about disaster assistance grants across the state.
• Reviewing and verifying case information.
• Issuing FEMA disaster assistance grants according to Federal and State guidelines.

Responds to statewide inquiries and requests for assistance using an automatic call distribution (ACD) system via the toll-free State Disaster Assistance Help Line. (35%)

Handles routine case management tasks, including determining eligibility and processing disaster assistance grants under FEMA’s Individual and Households Program (IHP). Researches and analyzes information to ensure compliance with Federal and State guidelines. (30%)

Conducts interviews with applicants, their authorized representatives, and third parties to gather and verify information. (10%)

Utilizes the Disaster Assistance Payment Program (DAPP) to check grant payment information and uses the National Emergency Management Information System (NEMIS) to document, update, and review case records. (15%)

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (10%)

• Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
• Working with the public and public groups.
• Mathematical computations.

• Communicate effectively both verbally and in writing.
• Effectively manage time by prioritizing tasks.
• Learn federal and state guidelines relevant to the Individuals and Households Program (IHP).
• Listen, elicit and evaluate information, interpret terms, and resolve conflicting statements.
• Gather and analyze information.
• Read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies.
• Navigate and interpret information on the Federal National…