Police Dispatcher , Austin Police

Police Dispatcher I

Under close supervision, this position is responsible for radio dispatching police to calls for service and for making accurate and concise data updates to the Computer Aided Dispatch computer system.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter.
• Operates Police Emergency Radio System in accordance with FCC rules and regulations.
• Maintains constant awareness of status of mobile units and updates information as it changes.
• Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.
• Updates information on an ongoing basis to ensure all documentation is accurate and concise.

Knowledge, Skills, and Abilities:

• Knowledge of the operations of a Police Emergency Communications Center.
• Skill in oral and written communication.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work in close quarters and to wear a telephone headset.
• Ability to apply telephone interviewing techniques.
• Ability to quickly and accurately obtain appropriate information.
• Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
• Ability to deal tactfully with the public and others.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications:

• Graduation from an accredited high school or equivalent.

Licenses and Certifications

Required:

• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.

Salary Range: $26.22 – $29.70 per hour

Location:

5010 Old Manor Rd (CTECC), Austin Texas

Days and

Hours:

Shift work- schedule varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an Emergency Response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required.

Starting salary with no experience is $26.22/hour * $150/month First Responder Pay * (once licensed) Applicants will also be administered a skills assessment test. Ability to type at least 40 net words per minute is required.

Additional Information:

• A detailed and complete employment application is required to help us better evaluate your qualifications.
• Certification or the ability to type at least 40 net words per minute is required.
• Applicants will also be administered a skills assessment test.
• In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted:
  Birth Certificate – U.S. Passport – U.S. Passport Card – Certificate of Citizenship – Certificate of Naturalization. for TCOLE rules
• Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.
• Employees will be in training status for 15-17 weeks.

Travel:

• Ability to arrange personal transportation to complete the application process.
• The City of Austin does not currently provide transportation and/or cost assistance to applicants seeking employment.
• Financial responsibility of the applicant.