Police Dispatcher , Austin Police

Overview

Police Dispatcher I, Austin Police – Full time position in the Combined Transportation Emergency and Communications Center (CTECC).

• Receive coded information requesting police investigation from 911 to responsible field units, including vehicle, motorcycle, and helicopter.
• Operate the Police Emergency Radio System in accordance with FCC rules and regulations.
• Maintain constant awareness of the status of mobile units and update information as it changes.
• Receive radio calls from field units; transmit messages via radio or telephone using a Computer Aided Dispatch / Mobile Data Terminal system.
• Update information on an ongoing basis to ensure documentation is accurate and concise.

• Knowledge of the operations of a Police Emergency Communications Center.
• Oral and written communication skills.
• Ability to handle conflict and uncertain situations; multitask and prioritize.
• Proficiency in using computers and related software applications.
• Ability to work in close quarters and wear a telephone headset.
• Ability to apply telephone interviewing techniques and quickly obtain appropriate information.
• Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
• Ability to deal tactfully with the public and maintain effective communication with City employees and the public.

• Graduation from an accredited high school or equivalent.

• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.
• Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment.

• Record computer data rapidly and accurately.
• Related emergency situation experience preferred.
• Maintain security and confidentiality in handling information.

• Salary Range: $26.22 – $29.70 per hour
• Location:
  
  5010 Old Manor Rd (CTECC), Austin, Texas
• Hours:
  
  Shift work; schedule varies. Availability for various shifts and days off is required. Weekend and holiday work is required.
• Applicants will be administered a skills assessment test; ability to type at least 40 net words per minute is required.
• Offers are contingent upon successful completion of testing requirements including background checks, fingerprint clearance, drug screening, and psychological exam.
• Employees will be in training status for 15-17 weeks.

Additional Information:
Applicants must show proof of U.S. citizenship per Texas Commission on Law Enforcement requirements (acceptable documents include Birth Certificate, U.S. Passport, U.S. Passport Card, Certificate of Citizenship, Certificate of Naturalization).