Constituent Services Program Specialist IV

Employee Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Constituent Services Program Specialist IV

Program Specialist IV

Dept of State Health Services

VS Amendments&Issuance Branch

21072

10/08/2026

Internal and External

Business and Financial Operations

$4,263.16 - $5,521.25

Monthly

TEXAS-B-20

Day

Days (First)

Not Eligible for Telework

Up to 5%

Regular

Full time

Nonexempt

AUSTIN

1100 W 49TH ST (DHR)

None

16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Vital Statistics Constituent Services PS IV works under the direction of the Constituent Services Manager, with limited supervision, in a team environment to improve communications and customer service for the DSHS Vital Statistics Section (VSS). Work performed requires extensive specialized knowledge of vital statistics statutes, rules, security policies, program software and public health initiatives related to the collection of demographic and statistical data on vital records.

Utilizing a moderate latitude of initiative and independent judgement, performs highly advanced senior-level monitoring and oversight of communications and customer service related to timely vital records registration and issuance in Texas. Serves as a key contact person between VSS and stakeholders, customers, and legislative offices, providing advanced consultative and technical assistance and information, on vital statistics initiatives and operations. Reviews, edits, and prepares webpages, presentations, newsletters, brochures, handbooks, and other documents promoting Vital Statistics.

TxEVER (Texas Electronic Vital Events Registrar).

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Performs highly advanced senior-level communications with stakeholders, customers, and legislative offices related to delivery of Vital Statistics services. Performs monitoring, oversight, and clarification of communications related to timely vital records registration and issuance in Texas. Maintains a high degree of confidentiality and professionalism. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders, customers, and legislative offices on vital statistics initiatives.

Receives and coordinates customer and legislative inquiries and complaints from Government Affairs, DSHS Customer Service, HHS Ombudsman, and others and works with appropriate staff to resolve customers’ issues and concerns. Resolves issues related to service escalations. Coordinates with VSS staff to ensure timely order fulfillment. (40%)

Communicates legislative and/or policy changes to stakeholders. Serves as an internal and external policy expert for stakeholders and the general public, providing material consultative services and statute interpretation. Facilitates high-level written and verbal communications on program webpages, reference materials, handbooks, forms and brochures. Oversees the production and content of website information, a VSS newsletter, articles for external agency publications,…