Complaint Specialist; Austin Police Oversight

Position: Complaint Specialist (Austin Police Oversight)
## Complaint Specialist (Austin Police Oversight)
Apply:
Rutherford Lane Campus:
Full time:
Posted Today:
End Date:
October 9, 2026 (14 days left to apply):
JR105246
** About This Position
** Under general supervision this position will be responsible for providing impartial investigations of complaints of alleged police misconduct which are filed with Austin Police Oversight.##
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* Job Description:

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** Complaint Specialist*
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* Purpose:

** Under general supervision, this position is responsible for the intake, screening, and resolution of complaints against police officers of Austin Police Department (APD).  
** Duties, Functions and Responsibilities:
** Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
* Receives phone inquiries and walk-in complaints by interviewing complainants, researching, analyzing, and evaluating as it relates to applicable APD Standards Operating Procedures, Policies, and other related regulatory requirements. Assists complainants in understanding the process and requirements for filing a complaint.
* Reviews, interprets, and analyzes complaints along with other available data to identify potential trends or problem areas, and provides comprehensive reports and recommendations to management for preventive and/or corrective action.
* Coordinates new programs as assigned by gathering, inputting, and analyzing all data and information regarding performance and mission of the department, and other citizen oversight and community policing issues.
* Provides models, technical information, and reports to other employees as required or negotiated by the division. Collaborates and participates on teams of co-workers, employees, or other assigned members.
* Ensures timelines are met with reports, documentation, and updates of appropriate systems and records management.
* Represents the division at community/outreach events by presenting in various media formats the fundamentals of the program.
* Creates and provides training for program areas including mediation and/or dispute resolution.
* Assists in preparing recommendations by researching and interviewing others if appropriate and may provide evaluations for review and approval.
* Assists in the monitoring and reviewing of Internal Affairs investigations of citizen complaints by participating in interviews and review of evidence.  
** Responsibilities - Supervisor and/or Leadership Exercised:
*** May provide leadership, work assignments, evaluation, training, and guidance to others.  
** Knowledge, Skills, and Abilities:
** Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
* Knowledge of Federal, State, and Local laws/ordinances regarding discrimination in law enforcement, community policing, and civilian oversight.
* Knowledge of applicable systems and databases.
* Knowledge of investigatory and negotiation techniques.
* Skill in handling hostile, conflict, and uncertain situations.
* Skill in application of investigative and research techniques.
* Skill in oral and written communications to clearly convey and receive information and ideas.
* Skill in interviewing under a variety of conditions, including the possibility of highly charged emotional demonstrations such as hostility, conflict, and frustration.
* Skill in the application of investigative and research techniques related to human rights issues.
* Skill in researching established case law and applicable precedents.
* Skill in data collection, analysis, and problem solving.
* Skill in dispute resolution.
* Skill in the use of computers…