Esthetics Sales Coach - Multi Spa

Hand & Stone is seeking an experienced Multi-Unit Esthetics Leader to oversee and grow the Esthetics Departments across five Austin-area spa locations
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This is not simply an esthetician position with added responsibilities. It is a multi-unit business and people leadership role for someone who understands the esthetics industry and knows how to turn great teams into high-performing departments.

The ideal candidate brings three things to the table:

Esthetics expertise. Strong team leadership. Proven business and sales acumen.

You’ll partner with ownership, spa managers, and location-level Esthetics Leads to develop teams, drive department performance, strengthen education, and create a consistent, exceptional esthetics experience across all five locations.

If you've mastered the treatment room and are ready to expand your impact, this role gives you the opportunity to influence an entire market.

You'll have ownership and influence over:

• 5 spa locations
• Esthetics department performance and growth
• Lead Esthetician development
• Licensed Esthetician coaching and performance
• Advanced treatment and retail sales
• New-hire onboarding and training
• Continuing education and career development
• Inventory and product management
• Department standards and operational consistency

This is an ideal opportunity for someone who enjoys leading leaders, developing people, analyzing results, solving business challenges, and building successful teams.

• Oversee the performance and development of Esthetics Departments across five locations
• Establish and drive goals for facial services, advanced treatments, upgrades, retail, retention, and other key performance indicators
• Review location and individual performance to identify trends and opportunities
• Develop action plans to improve underperforming areas and capitalize on growth opportunities
• Partner with ownership and spa leadership on esthetics strategy and business initiatives
• Create consistency in standards and execution across all locations

• Coach and develop location-level Esthetics Leads and Licensed Estheticians
• Build strong leaders who can effectively coach and manage their individual teams
• Establish clear expectations and accountability around performance
• Conduct and support quarterly Licensed Esthetician evaluations
• Recognize high performers while creating development plans when additional support is needed
• Help create a positive, professional, high-performance culture across all five locations

• Lead strategies to grow advanced treatment, service upgrade, and retail performance
• Coach teams on consultations, treatment planning, home‑care recommendations, and client retention
• Help Estheticians connect excellent clinical recommendations with strong business results
• Monitor performance and create targeted coaching based on individual and location needs

• Coordinate the Licensed Esthetician new-hire experience, including onboarding and initial training
• Support ongoing technical, product, sales, and leadership education
• Coordinate training opportunities with professional skincare partners and educators
• Participate in conferences, vendor education, and professional development opportunities
• Ensure teams remain current on treatment protocols, products, technologies, and service standards

• Oversee professional and retail product inventory and ordering
• Monitor professional product and supply usage
• Support payroll, licensing, liability insurance, SOAP note, and department compliance audits
• Maintain consistent operational and professional standards across locations
• Meet regularly with ownership, Spa Managers, and Esthetics Leads to review results…