Triage Specialist - Hybrid in TX

Hybrid Position

Hybrid position; in office 3 - 4 days per week.

Qual Derm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. We are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

• Answer phones and return voicemails to handle all questions and/or transfer accordingly.
• Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.
• Relay pathology results including biopsies, scheduling returns, and minor procedures.
• New patient scheduling, making charts and notes.
• Answer questions to patient's satisfaction using basic medical terminology and understanding.
• Document all conversations appropriately in EMA.
• Schedule various surgeries in template according to provider specific needs and guidelines.
• Prioritize skin cancers based on type, subtype, size, location, and aggressive nature.
• Explain Mohs procedures to patients—what to expect.
• Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

• High School Diploma or higher.
• 3 years minimum experience as a Medical Assistant.
• CCMA/RMA Certification preferred.
• Excellent verbal and written communication skills.
• Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling.

• Competitive Pay.
• Comprehensive Health Coverage (Medical, Dental, Vision).
• Generous 401(k) Plan with company match.
• Paid Time Off (PTO) with holidays and floating holidays.
• Company-Paid Life Insurance.
• Disability Protection.
• Additional Wellness Plans (Accident, critical illness, identity theft protection).
• Employee Assistance Program (EAP).
• Exclusive Employee Discounts.
• Referral Bonus Program.

Qual Derm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.