Lead Case Manager - Roz

Job Purpose

The Lead Case Manager will provide oversight, leadership, and direct support in the delivery of case management services to residents of The Roz, a Permanent Supportive Housing (PSH) community serving individuals with histories of chronic homelessness, mental health challenges, substance use, and complex medical conditions. This role combines direct case management, and team leadership to ensure high‑quality, person‑centered services aligned with trauma‑informed care principles.

• Provide day‑to‑day leadership, support, and guidance to case managers, peer support staff, and interns.
• Carry a caseload of high‑acuity residents requiring intensive support.
• Develop individualized plans in collaboration with residents and their support teams.
• Ensure integration of behavioral health, physical health, and community‑based supports.
• Provide Quality Assurance reviews of client files and ensure regulatory compliance with funding requirements.
• Lead weekly case conferencing meetings and contribute to program policy refinement.
• Advocate for and facilitate residents’ access to community resources, housing assistance, healthcare, and benefits.
• Maintain strong collaborative relationships with community partners.
• Prepare and submit monthly program reports; produce ad hoc reports as requested by Program Manager.
• Support training and mentorship of case management staff in trauma‑informed care, harm reduction, and motivational interviewing.
• Document daily case notes as needed; maintain comprehensive client files. Other duties as assigned.
• Demonstrate exceptional customer service, placing the client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Bachelor’s Degree in Social Work, Sociology, Psychology, or related field preferred.

• 3+ years of case management or clinical experience (PSH or homeless services preferred).
• Supervisory experience strongly preferred.
• Experience working with individuals with serious mental illness, trauma histories, substance use disorders, and/or chronic health conditions.

Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

Must have daily use of a vehicle without prior notice. Travel within assigned geographic areas.

Must be available and willing to travel to various locations and with such frequency as the business need dictates. Cross‑train into Program Manager position responsibilities. Must be available and willing to work nights, weekends, as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us  you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.