Bilingual Phone Operator

Skills:

Medical Office Phone Operator, Medical Call Center

We are seeking a highly motivated and organized Phone Operator to join our medical office in Austin, TX. The ideal candidate will have experience working in a medical call center and be able to handle a high volume of calls while maintaining a professional and friendly demeanor. Victory Medical is a family oriented, locally owned business. Full-time employees can expect to be paid holidays and accrue paid time off.

We offer benefits such as matching 401k, medical, dental, and vision insurance, as well as an employer provided life insurance policy. You will be eligible for discounts on medical and aesthetic services as well as medications and supplements from our in-house pharmacy. Victory Medical almost exclusively promotes from within providing advancement opportunity for driven individuals!

The salary for this position will start at $18/hr (plus bonus opportunity) but is negotiable based on experience. We look forward to speaking with you soon!

• Answer and direct incoming calls to appropriate departments
• Schedule appointments and manage patient information in electronic medical records system
• Provide excellent customer service to patients and their families
• Handle patient inquiries and resolve issues in a timely and efficient manner
• Assist with administrative tasks as needed

• High school diploma or equivalent
• Minimum of 1 year experience as a medical office phone operator or in a medical call center
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and electronic medical records systems
• Fluent in Spanish

• Full-Time, 40 hrs/wk
• Monday-Friday 830a-530p
• Saturday 9a-1p approximately once per month with a half day the following Friday

Victory Medical provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Victory Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.