Health Access Partner; HAP-Call Center Staff

Health Access Partner (HAP-Call Center Staff)

Job Posting Details:

• Title:
  
  Health Access Partner (HAP-Call Center Staff)
• Hiring Department:
  Dell Medical School
• Position Open To:
  All Applicants
• Weekly Scheduled
  
  Hours:
  
  40
• FLSA Status:
  Non-Exempt
• Earliest
  
  Start Date:
  
  Jan 12, 2026
• Position Duration:
  Expected to Continue
• Location:
  
  UT MAIN CAMPUS

Purpose: The Health Access Partner (HAP) – Call Center Staff provides essential support in the UT Health Austin Access Center, coordinating patient care through registration, scheduling, and addressing various patient inquiries. This role is central to ensuring a positive patient experience by applying exceptional customer service skills and utilizing electronic health and scheduling systems for accurate and timely care coordination.

• Patient Scheduling and Coordination:
  Schedule appointments for specialty clinics, surgeries, and diagnostic imaging.
• Referral Processing:
  Manage referral processing, insurance verification, appointment confirmations, cancellations, and rescheduling.
• Confidentiality:
  Maintain and respect the confidential nature of medical information.
• Judgment and Decision-Making:
  Use experience and judgment to plan and accomplish goals, read and interpret documents such as patient charts, safety rules, operating instructions, and procedural manuals.
• Interpersonal
  
  Skills:
  
  Anticipate needs and follow through with both internal and external customers; strong organizational skills, fast‑paced environment.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, professionalism, excellent customer service, phone etiquette; explain registration policies and procedures.
• Technical
  
  Skills:
  
  Proficient in Electronic Practice Management systems (scheduling, billing), document patient communication; navigate multi‑line phone systems or electronic call management systems; basic math and medical terminology.

• High school graduation or GED.
• Minimum of three years of relevant experience, preferably in a healthcare setting.

• Bilingual in English and Spanish.
• Experience in patient access, registration, or medical office administration.
• Familiarity with HIPAA guidelines and healthcare compliance standards.
• Experience with insurance verification and authorizations.
• Knowledge of referral and pre‑authorization processes.
• Experience working in a multi‑specialty or high‑volume medical office setting.

Salary Range: $43,500+ depending on qualifications

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.

• Resume/CV.
• Three work references with contact information (at least one from a supervisor).
• Letter of interest.

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional required materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi‑select additional files. Before submitting your online job application, ensure that ALL required materials have been uploaded.

Once your job application has been submitted, you cannot make changes.

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left navigation menu, and update the sections in your Professional Profile before you apply. The application is one page; you will be prompted to upload your resume.

In addition, you must respond to the application questions presented to upload any additional required materials (letter of interest, references, etc.) that were noted above.

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, both promotional opportunities and lateral transfers. Staff who are…