Part Time Patient Customer Service Representative

Location: Ascension Seton Northwest Hospital

Shift

Hours:

PRN – as needed; required minimum 48 hours a month, 24 hours on call; additional shifts available.

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine a global workforce of revenue cycle professionals with an advanced technology platform featuring sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Customer Service Representative – you’ll help patients check into the hospital in a fast‑paced environment. You’ll be the point of contact for registration questions, collecting information accurately and quickly while listening with compassion to address patients’ fears and concerns.

To thrive in this role, you must be a confident multitasker, quick to learn new technology, and able to type and answer phones. No prior healthcare experience is required. Employees will be exposed to a clinical environment and must be prepared to manage illness and injury. We provide all necessary training. You must also be up to date on all vaccinations, pass a drug test, and pass a background check before hire.

• Work on computers and answer phones to intake patient information in a busy setting. Coordinate multiple screens to ensure accurate data entry between physicians and nurses.
• Assist patients who may be ill or worried. Listen carefully to ease their anxiety and build rapport by asking follow‑up questions.
• Navigate a fast‑paced environment while managing varying health plans and coverage details. Work quickly and adapt to unexpected changes.
• Collaborate with a team that supports your career goals. This is the first step to a long‑term career in healthcare at R1.

• High School Diploma or GED
• Excellent customer service experience

• Medical experience

For this US‑based position, the base pay range is $15.50–$23.21 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

The healthcare system is always evolving – and it’s up to us to use our shared expertise to find new solutions that keep pace. On our growing team you’ll learn, collaborate across groups, and explore new career paths.

Our associates contribute, think boldly, and create meaningful work that makes a difference in the communities we serve worldwide. We go beyond expectations to drive customer success, improve patient care, and give back to the community while supporting our team with a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. Employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

We are committed to a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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