Health Access Partner - Women's Health

Responsibilities

Schedule Patient Appointments

Health Access Partner – Women's Health

Dell Medical School

All Applicants

40

Non-Exempt

Feb 09, 2026

Expected to Continue

UT MAIN CAMPUS

General Notes

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role typically reports to the Patient Access Manager and works closely with physicians, nurses, and administrative staff. Peer roles include Patient Access Representatives. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments.

• Schedule, cancel, and reschedule patient appointments.
• Coordinate with healthcare providers to ensure availability.
• Manage and prioritize appointment requests based on urgency.

• Communicate appointment details, changes, and cancellations to patients.
• Answer patient inquiries regarding appointment schedules.
• Provide information about clinic services and procedures.

• Verify patient insurance information prior to appointments.
• Communicate with insurance companies to confirm coverage.
• Ensure accurate billing and collections.

• Update and manage patient records in the electronic medical record (EMR) system.
• Ensure confidentiality and accuracy of patient information.
• Generate reports on appointment statistics and patient flow.

• Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.
• Ensure smooth and efficient patient flow.
• Address and resolve scheduling conflicts.

• Follow protocols during drills or actual disasters.
• Coordinate with emergency response teams.

• Report and troubleshoot technical issues.
• Coordinate with IT for resolution.

• Assist with data entry and record-keeping.
• Provide clerical support during quieter periods.

• Customer Focus
  • Skilled Definition:
    Understands and meets the needs of customers; provides excellent service.
  • Effective Behaviors
    • Responds promptly to customer inquiries.
    • Maintains a positive attitude with callers.
    • Resolves issues efficiently.
• Interpersonal Savvy
  • Skilled Definition:
    Relates well to all kinds of people; builds rapport easily.
  • Effective Behaviors
    • Communicates clearly and effectively.
    • Demonstrates empathy and understanding.
    • Handles difficult situations with tact.
• Action Oriented
  • Skilled Definition:
    Takes on new opportunities and challenges with energy and enthusiasm.
  • Effective Behaviors
    • Acts quickly to address issues.
    • Shows initiative in improving processes.
    • Maintains high productivity levels.
• Decision Quality
  • Skilled Definition:
    Makes good decisions based on analysis, wisdom, experience, and judgment.
  • Effective Behaviors
    • Evaluates options thoroughly.
    • Considers the impact of decisions.
    • Makes timely and effective decisions.
• Manages Conflict
  • Skilled Definition:
    Handles conflicts effectively; finds common ground and solutions.
  • Effective Behaviors
    • Addresses conflicts directly.
    • Mediates disputes calmly.
    • Seeks win‑win solutions.

High school diploma or equivalent. 3 years of relevant experience in a similar role. Basic computer skills and familiarity with scheduling software.

Relevant education and experience may be substituted as appropriate.

Associate's degree in a related field. 4 years of experience in a healthcare setting. Advanced proficiency in scheduling software and customer service. Certification in Healthcare Access Management (CHAM).

$43,500+ depending on qualifications.

• Work in standard office environment
• Repetitive use of a keyboard

• Resume/CV
• 3 work references with their contact information; at least one…