Patient Navigator; Austin

Overview

Are you the go-to person for friends and family when they need someone to listen without judgment? Are you intrigued by how people make life decisions and enjoy getting to know new people? Do you have a clear, warm, and confident voice? Are you passionate about physical and mental health? If you answered "Yes" to these questions, we have the perfect job for you as a Navigator at Right Site Health.

Join the Right Site Health Care Team, working alongside ER doctors and other navigators to provide outstanding care and navigation for non-emergent patients who have called 911 and don’t need to go to the emergency room. Reporting to the Navigation Manager, the role of the Right Site Health Navigator is to provide patient support and navigation through outbound and inbound video and telephonic communication.

The ideal candidate will be able to empathetically work with patients, problem-solve, and handle inquiries. Patient health and satisfaction are at the core of every Navigator’s decisions and behaviors. Because we partner with EMS teams, we provide support from 6:00 am – 10:00 pm CST, Monday through Friday. The three shift times are 5:30 am – 2:00 pm, 9:30 am – 6:00 pm, and 1:30 pm – 10:00 pm.

The ideal person lives and will eventually work remotely in Austin, Texas, but is willing to travel to San Antonio two to three days per week for a two-month training period. Right Site Health offers the brand promise of helping people with non-emergent needs find the best in-network, non-Emergency Room provider. Right Site Health Navigators play a huge role in keeping this promise.

The Right Site Health Navigator drives our value proposition of helping people find the right site of care in a timely manner. You will earn great pay and benefits, and we are an equal opportunity employer who values diversity.

If you value having a purpose in your work and enjoy the freedom to make decisions that help people, keep reading and contact us to learn more!

• Coordinate incoming patient episodes to ensure patients are assessed by the Right Site Health ER doctor for non-emergency conditions
• Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation
• Complete follow-up calls with patients to ensure that they received necessary treatment, identify psycho-social needs, and connect patients to appropriate community resources
• Accurately document all patient activity using the Right Site Connect EMR system
• Participate in ongoing Right Site Health patient communication training, integrate new skills, and modify patient/partner interactions based on QA feedback

• Skills generally acquired through a combination of higher education and/or social services/medical field experience (4+ years)
• Experience in case management, social work, health education, or patient navigation is preferred
• Desire to help people meet needs related to their physical and mental health
• Demonstrated proficiency in applications (browser-based applications, Google Drive, Excel, Word, PowerPoint) and the ability and desire to learn new and complex computer system applications
• Ability to thrive in a fast-paced service center environment with moderate noise levels due to Navigators and doctors interacting with patients

At Right Site Health, we are big believers in competencies. Competencies describe how you work, not just what you know. The following competencies are required for success in a Navigator role.

• Interpersonal
  
  Skills:
  
  Demonstrates a strong ability to quickly connect with others, particularly during uncomfortable or stressful situations.
• Adaptability: Adjusts own behaviors to work successfully in light of new information and/or changing direction and environments.
• Crisis Management: Skilled in crisis recognition and intervention in a person-centered manner that promotes the resolution of the crisis and the well-being of the patient.
• Flexibility: Demonstrates receptivity and openness to development and improvement in own work and that of the team; adapts successfully to variations in work schedules, locations, and/or tasks.
• Problem Solving: Wor…