Telephone Operator

Staffing Now is seeking a professional and compassionate Phone Operator to serve as the primary point of contact for patients, caregivers, and healthcare providers. This role ensures efficient access to healthcare services through expert call handling, appointment coordination, and patient support.

• Answer and route inbound calls promptly and professionally.
• Schedule, reschedule, and manage patient appointments accurately.
• Provide information on office locations, services, and hours.
• Document interactions in EHR systems while maintaining HIPAA compliance.
• Collaborate with care teams to ensure seamless patient access.
• Support administrative tasks, training, and operational efficiency initiatives.

• Strong communication, active listening, and customer service skills.
• Ability to manage high call volumes while remaining calm and professional.
• Experience with call centers, scheduling systems, or healthcare operations preferred.
• High school diploma or equivalent required; healthcare-related education or experience is a plus.

Join our team and help create a positive experience for every patient while supporting a smooth, efficient healthcare operation.