Front Office Specialist

Austin Functional Medicine Clinic is dedicated to providing high-quality medical care by combining traditional practices with functional medicine. Our approach focuses on addressing the root causes of illness through personalized, science-based techniques to help patients achieve optimal health. Our team of skilled healthcare professionals collaborates closely with patients to develop tailored treatment plans that prioritize prevention, lifestyle modifications, and long-term health improvements.

We aim to empower individuals to take charge of their well-being and lead healthier lives.

This is a full-time, on-site role for a Front Office Specialist/ Operation Manager at our Austin, TX location. The Front Office Specialist will be responsible for managing front desk operations, including receptionist duties, handling phone inquiries, appointment scheduling, and providing excellent customer service to patients and visitors. Additional responsibilities include assisting with administrative tasks and supporting the clinic in creating a welcoming environment.

• Strong skills in Phone Etiquette and Appointment Scheduling
• Excellent Customer Service and Receptionist Duties capabilities
• Effective Communication skills, both verbal and written
• Ability to multitask and perform well in a fast-paced environment
• Prior experience in a healthcare setting is a plus
• High school diploma or equivalent; additional education or certification in medical office administration is advantageous
• 1+ years experience running front-end in a clinic, infusion center, med spa, urgent care, or similar
• organized and reliable
• Comfortable managing people and holding standards
• experience with insurance verification and high-touch patient environments is a plus