Patient Access Representative

Patient Access Representative

Hiring Department: Dell Medical School

Location: Austin, TX

Job Details:

The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.

• Assists patients with check‑in for appointments, procedures, and diagnostic imaging.
• Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
• Validates insurance cards and confirms payer information in the system.
• Obtains and processes medical records requests following organizational policies.

• Schedules patient follow‑up appointments and coordinates rescheduling as needed.
• Confirms upcoming appointments and manages cancellations promptly.
• Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.

• Performs insurance verification and ensures coverage details are accurate.
• Reviews and collects copayments and outstanding balances at the time of service.
• Assists patients with payment arrangements or provides resources for alternative payment solutions.

• Answers incoming calls and directs patients to the appropriate department or resource.
• Provides timely assistance to patients via multi‑channel communication (phone, email, chat, web).
• Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.

• High School Diploma/GED
• 2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.

Relevant education or experience may be substituted as appropriate.

• Associate’s Degree in Healthcare Administration or related field.
• 3 year(s) of experience in a multi‑specialty or integrated healthcare setting.
• Certification in Medical Office Administration or Patient Access (e.g., CHAA – Certified Healthcare Access Associate).

$38,500+ depending on qualifications.

Standard office equipment; repetitive use of a keyboard; may be exposed to communicable diseases, blood‑borne pathogens, ionizing and non‑ionizing radiation, hazardous medications and disoriented or combative patients, or others.

• Resume/CV
• 3 work references with contact information (at least one from a supervisor)
• Letter of interest

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:
Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks: A criminal history background check will be required for finalists under consideration for this position.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

The University of Texas at Austin will not discharge or…