Certified Medical Assistant - HEB Wellness Primary Care - S. Congress

Location

8601 South Congress Ave, Suite 110, Austin, Texas 78745.

As a Concierge, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform/assist in other medical procedures. You'll serve as a coordinator/liaison between patients, physicians, and other health care team members.

• Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible.
• Assists with check‑in process; processes transactions required to begin/complete patient visits.
• Provides exceptional customer service; manages multi‑phone line system; answers calls; schedules appointments; maintains clinic calendar/scheduling; responds to emails.
• Resolves patient complaints; assists patients in all clinic‑related inquiries.
• Promotes H‑E‑B Wellness Primary Care services.
• Develops an understanding of H‑E‑B‑sponsored health insurance (e.g., copays, co‑insurance, and related benefits‑specific offerings); develops in‑depth understanding of eligibility files, check‑in technology, electronic health record system, and overall workflow related to care delivery.
• Serves as a resource to patients; facilitates coordination of patient care.
• Assists with patient referral process and associated follow‑ups.
• Obtains referring physician orders and outside facility images/reports as necessary.

• Performs patient intake interviews; takes medical histories; checks/records vital signs.
• Draws blood; administers medications, including injections; collects lab specimens.
• Assists physicians with exams/other medical procedures; provides clinic support.
• Replenishes medical supplies/materials.
• Maintains collaborative, professional relationships with clinic staff.
• Ensures adherence to HIPAA regulations.

• Work experience in office, clerical, medical work, medical assistant, admissions rep, clinic support (preferred).
• Experience in phlebotomy/blood drawing (preferred).
• Experience in customer service.
• Experience working with electronic health records (preferred).
• Knowledge of medical terminology.
• Proficiency in MS Office, related software/applications.
• Advanced interpersonal, customer service, and issue‑resolution skills.
• Advanced written/verbal communication skills.
• Strong organization and follow‑through skills; attention to detail.
• Bilingual skills (English, Spanish) a plus.
• Ability to quickly learn new procedures/processes.
• Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks.
• Ability to project process ownership, accountability, and initiative.
• Ability to work as part of a team; ability to work with minimal supervision.
• Ability to apply good judgment and logic in performing duties and responding to customer needs.
• Education of equivalent.
• Preferred licensing:
  Medical Assistant certification (CMA), Basic Life Support (BLS) certification.

• Function in a fast‑paced clinic/office environment.
• Sit/stand for extended periods of time.
• Regularly lift up to 20 lbs.
• Work extended hours and/or rotating schedules.

Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.