Center of Excellence Coordinator

Center of Excellence (COE) Coordinator – Austin, TX (Hybrid)

Location:

Austin, Texas

Work Arrangement:
Hybrid schedule with 3 days in the office and 2 days remote each week.

• Initiate Medical Record requests, upon receipt provide a thorough review utilize clinical expertise to research, analyze, and interpret patient medical records, testing, and assessments
• Review, process, and organize medical records with precision to ensure accuracy and completeness
• Foster positive relationships with internal staff and external hospital and medical group records departments
• Coordinate testing orders from IR or Primary Care Physicians, ensuring efficient scheduling and processing
• Compile comprehensive documentation packets for Impairment Rating appointments
• Submit IR packets to respective Authorized Representatives and IR Physicians promptly
• Inform patients of scheduled Impairment Ratings and provide necessary reminders
• Educate patients on the content during an impairment rating interview, utilizing community liaisons for potential support in attending with patient in home when necessary. Ensure professionalism and facilitating smooth communication and documentation
• Maintain accurate records of patient interactions, services provided, and outcomes
• Generate documentation to track patient IR progress, monitor AR trackers, and evaluate program effectiveness
• Ensure accurate and up-to-date records of all IRs, providing regular updates to internal and external stakeholders.
• Attend COE meetings regularly, contributing insights and ideas to advance objectives
• Provide comprehensive support to all locations, facilitating smooth IR processes and ensuring operational success
• Provide exceptional customer service, fostering harmonious relationships with stakeholders and patients
• Manage DOL correspondences promptly and efficiently, ensuring optimal patient success
• Safeguard sensitive patient information in compliance with HIPAA regulations and legal requirements
• Coordinate effectively with internal staff, ARs, and external medical facilities, maximizing patient outcomes
• Assist patients and stakeholders

• Bachelor’s degree in Healthcare Administration, Public Health or related field preferred
• 1 to 3 years of healthcare experience, proficiency in EMRs, and medical content interpretation.
• Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.
• Proficiency in Microsoft Office Suite and other relevant software is required.

$30 - $32 an hour

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.