Health Center Manager; HCM

Overview

The Health Center Manager (HCM) oversees the daily operation of a health center for Planned Parenthood of Greater Texas (PPGT). The primary duties of the Health Center Manager are to establish an effective supervisory relationship with all health center team members, ensure efficient, high-quality medical services are provided in accordance with the organization’s protocols, ensure administrative policies and procedures are adhered to, and provide effective feedback to management and team members to assure that the health center runs effectively and efficiently.

Leads the health center team to meet productivity, patient experience expectations and ensure compliance standards are maintained. Supports the organization’s strategic plan and workplace inclusion initiatives. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

• Supervises health center staff and manages day-to-day operations for assigned health center providing reproductive healthcare services to patients.
• Participates in a team approach to patient care, being cognizant of and responsive to the needs of patients as demonstrated by interactions showing respect, knowledge, responsibility, compassion, and sensitivity, cultural competence, and timely access to care.
• Effectively leads staff including clear communication and training of affiliate directives, priorities, or strategic health center changes.
• Leads health center team to meet productivity and revenue goals, as demonstrated by actions taken to ensure appointment availability.
• Lead, motivate, coach, and perform on the job training for health center team members. Coaches and develops health center team members in the change process and building service-oriented teams. Plans and conducts regular staff meetings to facilitate team building, communication, problem solving, and obtain staff input/feedback.
• Provides leadership in health center operations, including selection, hiring, training, and evaluation of staff.
• Develops an effective leadership style with team members, provides timely feedback and performance evaluation reviews with staff.
• Monitors health center flow and diminishes bottlenecks, monitors patient volume, capacity, and productivity of health center.
• Accepts individual and joint responsibility for the efforts to achieve health center goals regarding number of patients served, visit cycle time, appointment show rate, accuracy in the execution and recording of patient payments, patient satisfaction, etc.
• Provides direct feedback to team members to enhance quality, accuracy, and patient satisfaction with the services patients receive; coaches team members on ways to improve customer service.
• Manages upkeep of facility in conjunction with facility team, reporting needs timely.
• Fosters a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions.
• Maintains positive employee relations including proactively addressing potential employee concerns/problems and appropriately responding and documenting performance concerns and actions when necessary.
• In collaboration with the training department, ensures that ongoing training and development programs are available to staff within area of responsibility. Ensures all required training is completed for direct reports and has overall accountability for staff within area of responsibility.
• Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation or must be accompanied by a valid patient authorization.
  
  Must adhere to minimum necessary rule.
• Embraces the organization’s "In This Together" customer service standards and uses them with internal and external customers,…