Billing Specialist

About Us

Celebrating fifty (50) years in business in 2024, Answering Service Care stands as a testament to dedication, hard work, and commitment. We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family‑owned and operated business, we believe in the importance of relationships, both with our clients and our team members.

Our core values and amazing company culture have been the foundation of our half‑century legacy.

Answering Service Care is seeking a skilled and detail‑oriented Billing Specialist to join our growing Billing team. This in‑office role is ideal for someone with strong analytical abilities, excellent communication skills, and a proven track record in full‑cycle B2B billing. The Billing Specialist will respond to and resolve client inquiries, collect, process and reconcile client payments, support collections strategies to reduce AR aging, and more.

• Partner cross‑functionally with other teams such as Sales, Customer Success, Finance and Operations to support clients and promote success
• Support clients billing inquiries via CRM tickets, Emails, Live Chat and Calls
• Strategic collaboration with the billing and business office teams to reduce AR aging and meet individual and team KPI’s
• Own daily, weekly and monthly payment processing and reconciliation, with variance analysis
• Work alongside their team to optimize collection efforts with past‑due clients
• Optimize knowledge of our billing technologies (TBS Billing Platform, Hubspot CRM,  , etc)
• Work alongside Team Lead and Management to train and mentor new team members
• Contribute to process improvement efforts, including documentation and SOP development

• Diploma, or related field is preferred
• Advanced Excel or Google Sheets experience (pivot tables, lookups, formulas, etc)
• Hands‑on experience with an CRM (e.g. Hubspot) and electronic payment gateways (i.e. )
• Relevant credentials are a plus (e.g., Certified Billing & Coding Specialist (CBCS), AAPC, AAHAM CRCE)
• Working knowledge of PCI‑DSS and HIPAA to ensure compliance
• Exceptional interpersonal skills, with a focus on professionalism and confidentiality
• Versatile team player with a strong work ethic and organizational skills to manage multiple tasks and priorities.
• A customer‑first mindset, with a passion for helping customers and team members through diverse situations.
• Bilingual (English/Spanish) a plus.

• 401k with company match (50% match)
• Paid holiday/vacation/personal time
• Fully Sponsored Employee Assistance Program (free to ALL employees)
• Childcare Reimbursement (up to $375 per month)
• Gym membership reimbursement (up to $15 per month)
• Twenty (20) year trip of a lifetime anywhere in the world you want to go with a companion!
• And many more benefits!

$22/hour

9 am - 5:30 pm, Monday-Friday (with flexibility for training)