Revenue Cycle Coordinator

Responsibilities

• Provide quality revenue cycle services to outsourced billing customers, focusing on accounts receivable (AR) and customer relationships.
• Drive results for customers, including AR follow‑up, RAP and NOE submission, reporting, appeals, day‑to‑day operations, and cash collections.
• Provide subject‑matter expertise in billing processes, EDI (if applicable), and A/R management.
• Learn and troubleshoot assigned accounts’ software, and train staff as necessary.
• Establish and maintain collaborative relationships with assigned customers.
• Identify and develop solution strategies to address operational issues and create additional services.
• Maintain knowledge of payer rules, regulations, billing codes, and HIPAA privacy requirements.
• Support implementation services by attending meetings, including Billing Walk‑Through calls.
• Manage customer escalations, intervening or routing them through the proper channels.
• Promote a team environment and ensure that contracted services are performed timely and accurately.
• Utilize Sharefile for all documents between the agency and the organization.
• Manage resources to ensure all timelines are achieved.
• Perform other duties as assigned.
• Augment agency operations by building productive relationships with clients regarding revenue cycle services.
• Inform and advise customers of internal agency process opportunities that may delay cash flow.
• Escalate concerns to the Operations Manager or Client Success Manager when the agency is non‑responsive.
• Communicate status of AR via calls, status reports, and meeting documentation, ensuring timely and accurate updates.
• Address all communications within 24 hours; urgent matters immediately.
• Maintain professional relationships with agency staff, keeping personal/internal details to a minimum.
• Escalate unresolved customer grievances to the proper department or management.

• Adaptability to dynamic changes and ability to thrive in a fast‑moving environment.
• Independent work style with initiative to take on new tasks.
• Strong organizational skills and ability to multitask.
• Excellent written and verbal communication skills.
• Proficiency with computer and office equipment and aptitude for learning new systems.
• Advanced understanding of accounting principles, focusing on accounts receivable.
• Minimum 2+ years of healthcare billing and A/R management experience; experience with homecare and hospice billing preferred.
• Knowledge of Medicare, Medicaid, and private insurance rules, regulations, and billing codes (homecare and hospice preferred).
• High school diploma or equivalent required; college degree preferred.
• Professional demeanor, courteous and flexible; willingness to work effectively with other departments.

This position qualifies for benefits for employees scheduled to work 30 or more hours per week, including comprehensive medical, vision, dental, life, AD&D, short‑term and long‑term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), tuition assistance, paid time off, paid holidays, and caregiver leave.

Res Med is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.