Youth & Family Resource Coordinator

Description

If you want to be a part of a growing organization and make a difference in the community, come work for Shalom Austin!

We’ll pay you an annual salary of $60,000 to $63,000.

The Youth and Family Resource Coordinator will support JFS clients and their caregivers by connecting them to information and resources that address their individual needs. With the goal of enhancing mental health and wellbeing among youth (6-18) and young adults (18-25), the Youth and Family Resource Coordinator will foster community partnerships, make appropriate referrals, and educate clients about the resources available to them.

• Needs Assessment and Service Planning – Uses a compassionate, strengths-based lens to build trusted relationships with youth, young adults, and caregivers. Identifies clients’ needs, existing resources, and barriers to care. Partners with clients to develop service plans with measurable short- and long-term goals.
• Referrals and Resources – Improve access to critical services as a subject matter expert for young adult clients and the parents of youth clients seeking support across mental health, medical, educational, developmental, and community-based systems. Provides guidance regarding mental health services, psychological evaluations, speech and occupational therapy, specialized healthcare providers, parent education opportunities, benefits programs, and social service support. Educate clients and caregivers on provider options, referral processes, insurance considerations, costs, waitlists, and service expectations.
• Client Advocacy – Helps clients and caregivers effectively navigate healthcare, behavioral health, educational, and community support systems. Acts as a point of coordination among clients, JFS clinical staff, schools, community providers, and other stakeholders, as appropriate. Facilitates communication and information sharing to reduce service gaps and improve continuity of care. Proactively maintains ongoing engagement with clients to monitor progress, reassess needs, and promote service utilization.
• Internal Collaboration – Partners closely with JFS clinical team and other Shalom Austin departments staff to coordinate care and ensure client needs are addressed holistically. Participates in staff meetings, trainings, supervision, organizational initiatives, and offers coverage when needed.
• Documentation and Program Data – Maintains accurate, timely, and confidential records of client interactions, service plans, referrals, follow‑up activities, and outcomes in alignment with established systems and processes. Monitors clients’ needs over time and contributes data‑driven insights to support grant reporting and quality improvement efforts. Utilizes tools that assess service delivery and capture goal progress.
• Community Partnerships and Outreach – Develop, cultivate, and maintain strong working relationships with healthcare, mental health, educational, governmental, and nonprofit organizations throughout the Greater Austin area. Expand and maintain an up-to-date network of community resources and referral partners to support clients. Represent JFS at community meetings, conferences, outreach events, and professional networking opportunities.
• Other duties as assigned.

Must have the ability to perform in‑office and/or remote telehealth social services, in accordance with agency policies. For those working remotely, a private space is necessary to maintain client confidentiality.

Must be able to travel between JFS locations.

Must be able to meet routine office physical demands including climbing stairs, carrying up to 20‑pound objects and possessing the dexterity and vision to operate office computers and equipment.

Full‑time (40 hours). May be required to attend occasional organization events and programs that occur outside typical business hours.

• We’ll provide a FREE membership to the fitness and aquatics center, and offer you discounts on programs, including personal training.
• Bimonthly group consultation with a team of licensed therapists.
• Enhanced access to social services…