Patient Reception Specialist - Park Bend

• Job Category Patient Reception, Front Desk
• Employee Type Non-Exempt - FT

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Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our team at our Park Bend clinic in Austin, TX. Harbor Health is an entirely new multi-specialty clinic group utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinic, you will be responsible for providing exceptional member support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty.

You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver s licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

Required:

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred:

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity