Ambulatory Services Rep II - Float Austin

In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non‑virtual ambulatory clinics. You will orient patients to the virtual visit process, expedite outpatient check‑in and check‑out, review appointment status, collect pre‑visit payments, verify benefits and obtain referrals, authorizations, and pre‑certifications, and maintain the financial integrity of patient accounts.

Clinic hours may vary between 7:30 am – 4:00 pm and 8:30 am – 5:00 pm.

• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit.
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment.
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no‑show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non‑financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures such as reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes.
• Charge entry, billing and reconciliation.
• Customer service and communication.

All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

• Required H.S. Diploma or GED.
• Required 2 years’ experience in customer service or 2 years clerical, medical office, or business experience preferably in a healthcare environment.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.