Program Specialist V - Critical Incident Specialist
Listed on 2026-08-03
-
Healthcare
Healthcare Administration, Health Education & Promotion, Public Health, Community Health
Career Opportunities:
Program Specialist V
- Critical Incident Specialist (19313)
Posting 19313
-Posted
07/31/2026
- Health & Human Services Comm
- BH Waivers-YES Waiver-CMH
- Community and Social Services
- Eligible for Telework
-b. $3000 - $4999 per month
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
Program Specialist V
- Critical Incident Specialist
Job Title:Program Specialist V
Agency:Health & Human Services Comm
Department:BH Waivers-YES Waiver-CMH
Posting Number:19313
Closing Date:08/30/2026
Posting Audience:Internal and External
Occupational Category:Community and Social Services
Salary Range:$4,523.16-$7,253.83
Pay Frequency: Monthly
Salary Group:TEXAS-B-21
Shift:Day
Additional Shift:None
Telework:Eligible for Telework
Travel:Up to 25%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility
Location:
Job Location City:AUSTIN
Job Location Address:4601 W GUADALUPE ST
Other Locations:None
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS
Brief
Job Description:
The Texas Health and Human Services Commission (HHSC) Behavioral Health Medicaid Programs (BHMP) unit seeks a highly qualified candidate to fill the Youth Empowerment Services (YES) Waiver Critical Incident Reporting (CIR) Subject Matter Expert (SME), or Program Specialist V, position. BHMP is driven by the programs mission and vision to deliver quality, cost effective services to Texans. The Program Specialist V works under the general direction of the YES Waiver Director or the designee with considerable latitude for use of initiative and independent judgment.
Specialist functions as part of a team specifically designated to work on oversight and management of the YES Waiver for youth with serious emotional disturbances. The YES Waiver program provides an array of services appropriate to each person s needs to enable them to live and experience a successful life in their community. Services are designed to minimize the risk of out-of-home placement.
The Program Specialist V will perform complex consultative services and technical assistance work that involves working with community-based providers.
Duties include:
providing high level technical assistance and training to YES Waiver service providers for critical incident reporting including restrictive interventions and abuse neglect and exploitation (ANE). Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessments of critical incident reports within the program pertaining to all child health, safety, and welfare incidents to ensure the best outcome for participants served.
Essential Job Functions (EJFs):
1. Provides complex consultative services and technical assistance to plan, implement, and monitor mental health program services. Works closely with community-based providers and local mental health authorities. (15%)
2. Develops policies and procedures related to implementation and monitoring of program services. Ensures that providers receive training on new policies and procedures, and that periodic monitoring takes place. (15%)
3. Receive and tracks critical incidents and conducts trend analysis to inform program improvement efforts. Participates in quality monitoring program to ensure that identified problems are acted upon and resolved promptly. Works with team members to determine when course corrections are required when program or program provider is not achieving goals or objectives. (40%)
4. Receive and tracks critical incidents and conducts trend analysis to inform program improvement efforts. Participates in quality monitoring program…
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