Software Support Representative Tier I

Qualifications

* Must be available between the hours of 7AM - 7PM CST Monday through Friday.

* Employees will be assigned an 8 hour shift between these hours. Shifts are assigned according to highest call times.

* Strong focus on customer service and team work.

* Minimum of one year customer service experience.

* Ability to thrive in a high call volume environment.

* Ability to manage multiple tasks at the same time in a fast-paced environment.

* Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.

* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

* Ability to independently perform research using resources such as the internet and procedure manuals.

* Working knowledge of Microsoft Office Suite (Word and Outlook).

ADDITIONAL SKILLS DESIRED (but not required)

* Knowledge of medical terminology/medical office workflow.

* Knowledge of medical billing or insurance.

* Working knowledge of Electronic Healthcare Records (EHR) systems.

* Experience providing technical hands-on support in a professional hardware or software environment.

Language Skills

Employees are required to speak, read and write English

Physical Demands / Work Environment

All employees must be able to lift 50lbs