Over Night Shifts Available as needed Patient Registration Customer Service Representative

Location

Ascension Seton Medical Center Austin

PRN – as needed, minimum 48 hours a month, 24 hours on call, additional shifts available.

Join R1
, the leading provider of technology‑driven solutions that transform patient experience and financial performance of hospitals, health systems and medical groups. The role of a Patient Registration Customer Service Representative places you at the forefront of patient interaction in the hospital setting.

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast‑paced environment.
• Build trust with patients during moments when they may be scared, confused, or overwhelmed.

This role is a launchpad for a growing healthcare career; training is provided.

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

• Medical or healthcare experience (not required).

• Make a real difference by providing support and reassurance to patients.
• Learn healthcare from the ground up, gaining skills that open doors for long‑term career growth.
• Fast‑paced, never boring environment – you’ll move between computer screens, phone calls, and in‑person interactions.
• Supportive team environment with leaders invested in your professional journey.

Base pay range: $16.12 - $23.21 per hour (individual pay determined by role, level, location, and experience).

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunities. Hiring practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, are not based on any protected characteristic. The Company provides a workplace free from harassment based on the aforementioned characteristics. If you have a disability and require a reasonable accommodation, please contact 312‑496‑7709 for assistance.